Sales Operations Specialist

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking a Sales Operations Specialist to monitor sales performance, analyze profitability, and optimize revenue processes.

The role collaborates with sales, finance, and operations to drive data-driven decisions and improve efficiency. The ideal candidate will have a business/analytics background, strong Excel skills, and Mandarin proficiency to liaise with regional clients and vendors.

Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or related field.
• Fluency in spoken and written English; Mandarin proficiency to liaise with Mandarin-speaking regional clients and vendors.
• Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and data visualization/analysis tools.
• Analytical thinking, business acumen, high attention to detail, and cross-functional communication skills.
• Open to fresh graduates with strong analytical backgrounds and a passion for commercial/operations strategy.

Responsibilities

• Monitor and track sales performance against KPIs and targets.
• Develop and maintain sales performance dashboards and reports.
• Analyze sales data to identify trends and opportunities, and advise on strategic decisions.
• Conduct gross margin analysis for customized solutions and new offerings.
• Evaluate profitability by customer, product flow, and service type; support pricing analysis.
• Manage customized billing arrangements and ensure accurate revenue recognition workflows.

Skills

Analytical thinking

Business acumen

Attention to detail

Cross-functional communication

Education

Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or related field

Tools

Microsoft Excel

Data visualization tools

Job description

Job Summary

The Sales Operations Specialist supports sales performance monitoring, profitability analysis, and operational process optimization. This role works closely with cross-functional teams including sales, finance, and operations to ensure business targets are achieved while improving overall operational efficiency through data-driven insights.

Key Responsibilities

1. Sales Performance & KPI Management

• Monitor and track sales performance against established KPIs and business targets.

• Develop and maintain sales performance dashboards and reports.

• Analyze sales data to identify trends, growth opportunities, and potential operational risks.

• Provide actionable insights and recommendations to support strategic commercial decision-making.

2. Profitability & Pricing Analysis

• Conduct gross margin analysis for customized solutions and new service offerings.

• Evaluate profitability by customer segment, product flow, and service type.

• Support the sales team with pricing analysis and commercial strategy formulation.

• Assist management in optimizing revenue growth and margin performance.

3. Revenue & Billing Management

• Manage customized billing arrangements and commercial arrangements for key accounts.

• Ensure accuracy, timeliness, and alignment of billing and revenue recognition workflows.

• Monitor revenue performance and coordinate necessary adjustments with finance teams.

• Support the implementation of billing and operational process improvements.

Requirements

• Education: Bachelor's degree in Business Administration, Finance, Economics, Supply Chain, Data Analytics, or a related field.

• Language Proficiency: Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.

• Technical Skills: Strong proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables) and data visualization/analysis tools.

• Competencies: Strong analytical thinking, business acumen, high attention to detail, and excellent cross-functional communication skills.

• Experience: Open to fresh graduates with strong analytical backgrounds and a passion for commercial/operations strategy.