Sales Operations Coordinator

Genesis Networks Pte Ltd; Singapore; Sur place; SGD 32 000 - 52 000; Plein temps

Résumé du poste

Genesis Networks Pte Ltd. is seeking a Sales Coordinator to support the sales team with quotations, orders, and administrative tasks. You will manage customer records, coordinate with logistics, and ensure smooth order processing across ERP/CRM systems.

The role emphasizes accuracy, timely communication with clients, and collaboration with internal teams to resolve issues and optimize sales operations. Strong Excel and CRM experience are essential.

Qualifications

• Experience in sales support, administrative, or customer service roles.
• Proficient with Microsoft Office; CRM/ERP experience (Salesforce, HubSpot, SAP B1 advantageous).
• Strong attention to detail and communication skills.

Responsabilités

• Draft, format, and issue accurate sales quotations based on specifications provided by the sales team.
• Create new sales orders, verify product details, pricing, and shipping information, and ensure timely entry into the ERP or CRM system.
• Manage the sales department's documentation, including filing contracts, maintaining client records, and assisting with report generation.
• Serve as a primary point of contact for internal teams and external clients regarding order status, delivery schedules, and general inquiries.
• Coordinate inventory, confirm product availability, track shipments, and communicate delivery updates to clients.
• Prepare monthly or weekly sales reports and summaries for management review.
• Address and resolve basic customer service issues related to orders and shipments, escalating complex problems when needed.

Connaissances

Sales support experience

Cost reduction programs experience

Microsoft Office Suite proficiency

CRM experience

Communication skills

Outils

Salesforce

HubSpot

ERP systems

SAP B1

Description du poste

A Sales Coordinator typically handles a variety of administrative and support tasks essential to the sales department's efficient operation. Key responsibilities for a role focusing on quotation creation, administrative tasks, and sales order creation often include:

Core Responsibilities

• Quotation:Draft, format, and issue accurate sales quotations based on specifications provided by the sales team.

• Sales Order Processing:Create new sales orders, verify product details, pricing, and shipping information, and ensure timely entry into the company’sERP or CRM system.

• Administrative Support:Manage the sales department's documentation, including filing contracts, maintaining client records, and assisting with report generation.

• Communication Liaison:Serve as a primary point of contact for internal teams and external clients regarding order status, delivery schedules, and general inquiries.

Typical Duties and Tasks

• Inventory Coordination:Liaise with the inventory and logistics teams to confirm product availability, track shipments, and communicate delivery updates to clients.

• Report Generation:Assist in preparing monthly or weekly sales reports and summaries for management review.

• Problem Resolution:Address and resolve basic customer service issues related to orders and shipments, escalating complex problems to the appropriate sales manager.

Operations Scope

• She/he influences decisions regarding procurement of goods and services and related logistics, which impacts Sales and Operational budgets.

Essential Skills and Qualifications

• Experience:Previous experience in a sales support, administrative, or customer service role is highly desirable. Experience in cost reduction programs is preferred.

• Technical Proficiency:Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software (e.g., Salesforce, HubSpot) or ERP systems. Experience with SAP B1 will be an advantage.

• Attention to Detail:Excellent organizational skills and a meticulous approach to data entry and documentation.

• Communication:Strong verbal and written communication skills, with a professional and friendly demeanour.

This role is ideal for an organized individual who can manage multiple tasks simultaneously and effectively support a fast-paced sales environment.