Sales Operations Admin

THINKING CUP LEARNING ASIA PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Chess at Three Singapore is seeking a passionate, energetic individual to join our team. The role focuses on exceptional customer experiences, smooth centre operations, and coordinating tutoring logistics for families and children in a dynamic, family-friendly environment.

You will handle inquiries, assist with sign-ups and billing, and help maintain welcoming centres across Singapore. Prior experience in education, customer service, or operations is a plus, and strong communication is essential.

Qualifications

• Experience in education, customer service, or operations is a plus.
• Strong communication and organizational skills are essential.
• Friendly, proactive attitude and comfort with families and children.

Responsibilities

• Serve as the first point of contact for customer inquiries via WhatsApp, calls, and walk-ins.
• Support parents with class sign-ups, onboarding, billing, and scheduling changes.
• Help maintain a welcoming, organized centre environment and assist with tutoring coordination.

Skills

Customer service

Organization

Communication

multitasking

Job description

Join the Chess at Three Singapore Team!

Chess at Three is New York City’s premier chess club for kids, and we proudly launched in Singapore in August 2023. Our mission is simple yet powerful — to teach children aged 3 to 12 the timeless game of chess through fun stories, interactive games, and imaginative play. By turning complex chess concepts into engaging adventures, we help children learn, grow, and fall in love with chess in no time!

We are looking for a passionate, energetic, and organized individual to join our growing team at Chess at Three Singapore. This role is perfect for someone who loves working with families and children, thrives in a dynamic environment, and takes pride in creating seamless experiences for customers and tutors alike.

Key Responsibilities

Customer Experience & Sales Operations

• Serve as the first point of contact for customer enquiries via WhatsApp, calls, and walk-ins
• Support parents with class sign-ups, onboarding, billing, rescheduling, and other administrative needs
• Build lasting relationships with customers to ensure satisfaction and retention

Centre Operations

• Support the daily operations of our Centres — ensuring a welcoming, organized, and tidy environment
  Manage inventory, supplies, and logistics to keep the Centres running smoothly
• Manage inventory, supplies and logistics for holiday camps, workshops, and special events
• Manage maintenance and upkeep of our Centres as necessary

Tutor Operations

• Support coordination of our team of tutors on scheduling, staffing, and training sessions, track and confirm hours worked for payroll
• Ensure all tutor-related administrative processes run efficiently

Who You Are

• Friendly, proactive, and enjoys working with children and families
• Excellent communication and organizational skills
• Comfortable multitasking in a fast-paced, team-oriented environment
• Prior experience in education, customer service, or operations is a plus

Details

• Working Hours: Monday, Tuesday, Friday, Saturday, Sunday — 9:00 AM to 6:30 PM
• Location: United Square, Singapore, with flexibility for posting to Katong V or Bukit Timah Plaza as per team requirements

Join our small, passionate team and play a central role in bringing the joy of chess to children across Singapore!