Sales Manager

B.S. FURNITURE PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Supportive team

Career development

Dynamic workplace

Job summary

B.S. FURNITURE PTE. LTD.

in Singapore is seeking a motivated Retail Sales Manager to oversee showroom viewings, drive sales both in-store and online, and coordinate roadshows, SOPs, and internship support. The role emphasizes leadership of a sales team, building strong customer relationships, and handling inventory and administrative tasks. The position offers on-the-job training, with a 5-day week from 10:00 AM to 7:00 PM and opportunities for career progression in a dynamic, customer-focused

Qualifications

• Proven sales or retail management experience with leadership preferred.
• Strong interpersonal and negotiation skills.
• Proficient in Google Workspace and MS Office; CRM/ERP knowledge is an advantage.
• Organised with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Drive showroom and online sales by engaging customers and understanding their needs.
• Develop and execute sales strategies to meet monthly targets and growth.
• Build and maintain relationships with retail and corporate clients.
• Identify new opportunities and manage end-to-end sales processes.
• Oversee customer journey from enquiry to after-sales support and handle escalations.
• Lead, mentor, and train the sales team and supervise interns.
• Monitor performance and implement initiatives to boost productivity and conversions.
• Oversee inventory, quotations, invoices, POs, and sales documentation.
• Develop corporate relations and support marketing campaigns, roadshows and events.

Skills

Sales leadership

Customer relationship management

Communication

Google Workspace

Time management

Negotiation

CRM/ERP familiarity

Tools

Google Sheets

Excel

CRM

ERP

Job description

Job Overview:

We are seeking a motivated and customer-focused individual to join our team as a Retail Sales Manager. This role involves managing showroom viewings, engaging in sales, and handling various administrative tasks, including providing virtual customer support, and managing interns attached to support you, as well as roadshow planning, and setting up SOPs. On-the-job training will be provided. This position offers a unique opportunity to gain practical experience in decision-making and develop high-income skills.

Location: 3 Ang Mo Kio Street 62, LINK@AMK, #01-25

Work Schedule:

• 5-day work week, Tuesday to Saturday/Sunday to Thursday
• 10:00 AM - 7:00 PM daily

Salary: $2,500.00 - $4,000.00 per month

Key Responsibilities

Sales & Business Development

• Drive showroom and online sales by engaging customers, understanding their needs, and recommending suitable products.
• Develop and execute sales strategies to achieve monthly sales targets and business growth.
• Build and maintain relationships with both retail and corporate (B2B) clients.
• Identify new business opportunities and manage the end-to-end sales process from lead generation to closing.

Customer Relationship Management

• Oversee the customer journey from enquiry to after-sales support, ensuring an exceptional customer experience.
• Handle escalated customer issues and implement service recovery strategies where necessary.
• Respond to customer enquiries via WhatsApp, email, phone calls, and other communication channels.

Team Leadership & Operations

• Lead, mentor, and train the sales team to improve product knowledge, sales techniques, and customer service standards.
• Supervise administrative interns and sales staff, ensuring tasks are completed accurately and on schedule.
• Monitor team performance and implement initiatives to improve productivity and sales conversion.

Inventory & Sales Administration

• Oversee inventory accuracy and coordinate stock movements with the operations team.
• Manage quotations, invoices, purchase orders, and sales documentation.
• Maintain accurate customer records, sales reports, and inventory data using Google Workspace and internal systems.

Corporate Sales

• Develop and manage relationships with corporate clients, interior designers, contractors, and business partners.
• Support marketing campaigns, roadshows, exhibitions, and promotional events to generate leads and increase brand awareness.
• Provide feedback on customer trends, competitor activities, and market opportunities to improve business performance.

Additional Responsibilities

Prepare sales reports, forecasts, and performance analysis for management.

Review and improve sales processes and operational workflows.

Coordinate with the logistics and operations teams to ensure timely deliveries and customer satisfaction.

Undertake other ad-hoc duties and projects assigned by management.

What We Offer:

• Competitive salary package
• Supportive team environment
• Opportunities for growth and career development
• Dynamic and fast-paced workplace

Required Qualifications

• Proven experience in sales, retail management, or business development, with prior leadership or supervisory experience preferred.
• Strong interpersonal, communication, negotiation, and relationship-building skills.
• Results-driven with the ability to achieve sales targets and motivate a team to perform.
• Proficient in Google Workspace and Microsoft Office, particularly Google Sheets/Excel (e.g. VLOOKUP, Pivot Tables); experience with CRM or ERP systems is an advantage.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities with attention to detail.
• Customer-focused mindset with the ability to resolve escalated issues professionally.
• Self-motivated, proactive, and able to work both independently and collaboratively.
• Willingness to take ownership of operational improvements and undertake ad-hoc responsibilities when required.