Sales Manager

THE REJECT SHOP PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

The Reject Shop Pte. Ltd. seeks a reliable Sales cum Admin Manager to oversee showroom and retail operations. You will lead the sales team, handle customer inquiries, and ensure smooth daily processes. The role focuses on achieving sales targets while maintaining high service standards.

Ideal candidates are organized, responsible, and customer-focused with hands-on experience in retail sales and administration. Singapore-based position with a 6-day work week; hours to be discussed.

Qualifications

• Proven experience in retail sales, showroom sales, administration, or a similar supervisory or managerial role.
• Strong communication, customer service, and interpersonal skills.
• Good organizational and administrative skills.
• Able to lead and supervise a sales team.

Responsibilities

• Oversee and support the daily operations of the showroom and sales floor.
• Lead, guide, and motivate the sales team to achieve sales targets and maintain service standards.
• Attend to customer enquiries and provide product recommendations and customer service.
• Monitor sales performance and identify ways to improve results.
• Handle customer orders, quotations, invoices, follow-ups, and after-sales matters.
• Coordinate with warehouse, delivery, and operations teams to ensure smooth order fulfilment.
• Prepare sales and administrative reports for management.
• Train and guide new sales staff on products and procedures.

Skills

Retail sales

Customer service

Team leadership

Organizational skills

Independent worker

Education

Experience in supervisory/managerial role

Tools

POS systems

MS Office

Job description

Sales cum Admin Manager

We are looking for a reliable, motivated, and hands-on Sales cum Admin Manager to oversee the daily sales and administrative operations of our showroom and retail business. The ideal candidate should be customer-focused, organized, responsible, and able to lead the sales team while ensuring that showroom, sales, and administrative processes run smoothly and efficiently.

Key Responsibilities

• Oversee and support the daily operations of the showroom and sales floor
• Lead, guide, and motivate the sales team to achieve sales targets and maintain good service standards
• Attend to customer enquiries and provide professional product recommendations and customer service
• Monitor sales performance and identify practical ways to improve sales results
• Handle customer orders, quotations, invoices, follow-ups, and after-sales matters
• Maintain accurate sales records, customer information, and order documentation
• Coordinate with warehouse, delivery, and operations teams to ensure smooth order fulfilment
• Manage day-to-day administrative duties including filing, documentation, data entry, and record keeping
• Assist with staff scheduling, attendance records, leave coordination, and basic manpower administration
• Prepare sales reports, administrative reports, and other updates required by management
• Monitor outstanding payments and assist with customer payment follow-ups where required
• Ensure showroom displays, product presentation, and overall showroom appearance are maintained to a high standard
• Handle customer feedback, complaints, and service recovery professionally
• Train and guide new sales staff on products, customer service, and internal procedures
• Assist management with general coordination and operational matters
• Liaise with suppliers, contractors, customers, and service providers when necessary
• Support ad hoc sales, administrative, and operational duties as assigned

Requirements

• Proven experience in retail sales, showroom sales, administration, or a similar supervisory or managerial role
• Strong communication, customer service, and interpersonal skills
• Good organizational and administrative skills
• Able to lead and supervise a sales team
• Able to work independently and manage multiple tasks
• Responsible, hardworking, and target-driven
• Good attention to detail and able to maintain accurate records
• Comfortable using computers, Microsoft Office, messaging applications, POS systems, and other basic business software
• Positive attitude and willing to support different sales, administrative, and operational needs
• Singapore Class 3 driving licence is an advantage

Preferred Skills

• Experience in furniture, showroom, or retail sales
• Experience supervising or managing a sales team
• Experience handling administrative and office coordination duties
• Ability to understand customer needs and close sales effectively
• Good problem-solving skills and ability to handle customer issues professionally
• Experience with quotations, invoicing, order processing, and payment follow-upsBasic knowledge of inventory and delivery coordination is an advantage

Working Hours

6 days work week
Working hours to be discussed during interview