Sales Coordinator (B2B)

MAISON 21G; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

Maison 21G Paris, a luxury fragrance house, seeks a proactive B2B Sales Coordinator to support day-to-day administration of its growing international B2B business from our Singapore headquarters. You will coordinate inquiries, samples, quotations and orders, and assist with events and client workshops across markets.

Requirements include 2+ years in sales administration or related roles, Mandarin proficiency, and strong English skills.

Qualifications

• 2+ years of experience in sales administration, B2B coordination, customer service, order management, operations or a similar role.

Responsibilities

• Coordinate B2B enquiries across markets and manage communications via email, phone and messaging.
• Coordinate quotations, samples, artwork, approvals and order documentation.
• Track orders from confirmation through production and delivery; monitor timelines and flag delays.
• Assist with planning and coordination of B2B fragrance workshops and client events.
• Maintain accurate records in the CRM system and keep stakeholders informed of updates.
• Support with proposals, decks and marketing materials as needed.
• Collaborate with Sales, Marketing, Production, Procurement, Finance and Logistics to ensure smooth project progress.

Skills

Mandarin language (spoken)

English language (written & spoken)

Sales coordination

Administrative skills

CRM/ERP familiarity

Tools

CRM systems

ERP systems

Order management systems

Job description

Maison 21G Paris is a creative luxury fragrance house specialising in personalised perfumes, bespoke scent creation and customised fragrance experiences for individuals, brands, hotels and corporate partners. From our Singapore headquarters, we support B2B clients and partners across Singapore, China, the Middle East, USA, Europe and other international markets.

We are looking for an organised and proactive B2B Sales Coordinator to support the day-to-day administration and coordination of our growing international B2B business. Your responsibility is to ensure that enquiries, client requests, samples, quotations, orders, events and workshops are properly coordinated and followed through on time.

Key Responsibilities:

B2B Administration & Client Follow-Up

• Manage and track incoming B2B enquiries across different markets.
• Respond to and follow up with potential and existing customers through email, telephone and messaging.
• Gather the necessary information from customers and coordinate requirements with the relevant B2B manager or internal team.
• Ensure enquiries and outstanding customer requests are followed up promptly.
• Maintain accurate customer, lead and project information in the CRM system.
• Keep B2B contact databases and documentation organised and up to date.
• Coordinate quotations, samples, artwork, customer approvals and order documentation.
• Arrange sample preparation and dispatch and ensure samples are sent within agreed timelines.
• Follow up with customers on outstanding feedback, approvals and information required to proceed with their orders.
• Coordinate confirmed orders with Production, Operations, Procurement and Logistics teams.
• Monitor project and order timelines from confirmation through production and delivery.
• Flag delays, missing information or operational issues early and follow up with the relevant teams.
• Keep customers and B2B managers informed of important project and order updates.

Events & Workshops

• Assist with the planning and coordination of B2B fragrance workshops, corporate events and client activations.
• Coordinate products, fragrance materials, samples, equipment and other requirements ahead of each event.
• Assist with event preparation, packing, set-up and on-site coordination where required.
• Support B2B managers and fragrance teams during workshops and client events.
• Coordinate post-event administrative requirements and follow-up.

B2B Team & Operational Support

• Support B2B managers with proposals, presentations, client decks and other project materials.
• Work with the Marketing team to prepare and adapt catalogues, visuals, brochures and presentation materials.
• Coordinate internally across Sales, Marketing, Production, Procurement, Finance and Logistics to ensure projects progress smoothly.
• Maintain proper records of quotations, contracts, purchase orders and project documentation.
• Track invoices, purchase orders, deposits and outstanding payments where required.
• Assist with other B2B administrative and operational requirements as needed.

Reporting & Tracking

• Maintain B2B project trackers, sales pipelines and order status reports.
• Consolidate weekly updates from regional B2B managers for management review.
• Track outstanding enquiries, samples, quotations, orders and customer actions.
• Prepare information and reports required for B2B meetings and business reviews.

Requirements:

• Interest in sales and a good salesperson
• Minimum 2 years of relevant working experience in sales administration, B2B coordination, customer service, order management, operations or a similar role.
• Professional working proficiency in spoken Mandarin is required, as the role involves communicating by telephone and messaging with Mandarin-speaking customers and business partners.
• Strong spoken and written English.
• Comfortable communicating professionally with customers through email and telephone.
• Strong administrative and organisational skills with excellent attention to detail.
• Able to manage multiple projects, orders and deadlines simultaneously.
• Proactive about following up and comfortable chasing outstanding information, approvals and actions.
• Able to coordinate effectively across different internal departments.
• Comfortable assisting with events and workshops, including preparation and on-site support when required.
• Comfortable working in a fast-moving SME environment where priorities may change quickly.
• Experience using CRM, ERP or order management systems would be an advantage.
• Experience in luxury, fragrance, beauty, hospitality, events or corporate gifting would be an advantage.

We are looking for someone who is reliable, organised, responsive and comfortable taking ownership of the administrative and operational details that keep our B2B business running smoothly and has good sales capabilities.