Sales & Billing Support Specialist

VIP CARE PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

VIP CARE PTE. LTD. in Singapore seeks an Administrative and Customer Service professional to manage inquiries, process orders, handle billing, and maintain secure records.

You will interact with customers in person, by phone and by email, ensuring accuracy and courtesy in all transactions. The role requires strong communication, organizational skills, and the ability to work well within a team while delivering high-quality service in a fast-paced environment.

Qualifications

• Proven experience in administrative support, customer service, or similar roles.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a professional demeanor.
• Ability to work collaboratively in a team and build positive relationships with customers and colleagues.
• Discretion in handling confidential information and maintaining data security.

Responsibilities

• Deliver exceptional customer service by promptly addressing inquiries via phone, email, and in-person interactions.
• Process paperwork accurately, including sales orders and contracts, in line with company policies.
• Generate and send invoices timely, follow up on overdue payments and resolve billing discrepancies.
• Maintain organized filing systems and protect confidentiality of documents and data.
• Communicate with customers with patience and empathy to address needs and concerns promptly.

Tools

Microsoft Office Suite

Accounting software

Job description

VIP CARE PTE. LTD. in Singapore seeks an Administrative and Customer Service professional to manage inquiries, process orders, handle billing, and maintain secure records.

You will interact with customers in person, by phone and by email, ensuring accuracy and courtesy in all transactions. The role requires strong communication, organizational skills, and the ability to work well within a team while delivering high-quality service in a fast-paced environment.