Sales Assistant

Lavender Confectionery & Bakery; Singapore; In loco; SGD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Lavender Confectionery & Bakery in Singapore seeks a customer-focused outlet assistant to support daily bakery operations, greet customers, handle transactions, and ensure product quality and safety.

You will work across shifts, maintain clean displays, advise on cake orders, and uphold SOPs to deliver a welcoming experience for guests in a busy retail environment.

Competenze

• Experience in food retail is preferred.
• Ability to stand for long periods during shifts.
• Friendly, outgoing personality to engage customers.
• Positive, proactive attitude in a fast-paced environment.

Mansioni

• Greet customers to create a positive first impression.
• Operate cashier systems to process transactions accurately.
• Pack products to maintain quality and presentation.
• Assist with cake orders and advise customers on selections.
• Refill displays to keep products visually appealing.
• Follow SOPs to maintain standards and safety.
• Oversee daily outlet operations to ensure quality and service.
• Ensure food safety, hygiene, and sanitation compliance.
• Handle customer feedback professionally and execute service recovery.

Conoscenze

Customer service

Cashier operations

Communication skills

Pos terminal usage

Formazione

High School diploma

Strumenti

POS terminal

Descrizione del lavoro

Company Overview

Lavender is a bakery and pâtisserie inspired by the Lavandula plant, dedicated to producing safe, high-quality foods without preservatives, pork, lard, or alcohol. We support local farmers and create joyful experiences through honest, passionate craftsmanship.

Job Summary

You will support daily bakery operations by delivering excellent customer service, maintaining product quality and safety standards, and ensuring a clean, welcoming environment for customers.

Responsibilities

• Greet customers warmly to create a positive first impression and enhance their experience
• Operate cashier systems accurately to process customer transactions efficiently
• Pack products carefully to maintain quality and presentation for customer orders
• Provide knowledgeable cake order service by advising customers and managing orders effectively
• Refill product displays promptly to ensure availability and visual appeal
• Apply product knowledge to assist customers with inquiries and recommendations
• Enforce company Standard Operating Procedures (SOPs) consistently to maintain operational standards
• Oversee daily outlet operations to ensure quality, standards, and customer expectations are met
• Comply with food safety, hygiene, and sanitation regulations to uphold statutory guidelines
• Measure customer satisfaction by handling feedback and complaints professionally and executing service recovery when needed
• Maintain cleanliness and organization of the outlet continuously to provide a safe and pleasant environment

Preferred competencies and qualifications

• Ability to stand for extended periods during shifts due to the absence of seating at the work venue
• Experience in food retail to support operational efficiency and customer service
• Well-communicated and outgoing personality to engage effectively with customers
• Positive working attitude and pleasant disposition to contribute to a friendly workplace

Other Information

Working Hours:

• 1st shift: 8.00am - 5.00pm
• 2nd shift: 11.00am - 8.00pm OR 12.00pm - 9.00pm
• 3rd shift: 2.00pm - 11.00pm
• 8 working hours plus 1 hour resting time per shift
• Flexibility required to work all shifts as scheduled weekly by the Outlet Manager