Sales Administrator

Jebsen & Jessen Group of Companies; Singapore; On-site; SGD 52,000 - 70,000; Full time

Job summary

Jebsen & Jessen Group of Companies in Singapore is seeking a Sales Administration specialist to support the Aerospace/Railway department. You will manage day-to-day SAP-based sales processes, maintain pricing and master data, and assist the sales team with tender documentation.

You will coordinate order delivery and billing, support after-sales service, monitor warranty claims, and ensure compliance with company policies.

Qualifications

• Minimum Nitec/Higher Nitec/Diploma in Business or related field.
• 3 to 5 years of working experience, preferably in sales coordination / administration.
• Computer literate and proficient in Microsoft Office (Word, PowerPoint, Excel).
• Good communication skills and able to work independently.
• Working knowledge of SAP SD, PS & MM modules will be an added advantage.
• Have good discipline and work attitude.

Responsibilities

• Perform day-to-day sales administration for Aerospace/Railway department in SAP.
• Maintain customer-material pricing in SAP and create master data.
• Process orders, deliveries and billing; run monthly Sales & Gross Profit report for aerospace department based on BIW report.
• Coordinate internally to ensure customer requirements are fulfilled while ensuring compliance with policies and procedures.
• Monitor & communicate with customer to provide information and status pertaining to their order.
• Prepare order related documentation for hand-over to customer (warranty certification, service manual, parts catalog, financial documents).
• Attend to after-sales service requests & complaints and monitor warranty claims.

Skills

Good communication skills

Able to work independently

Microsoft Office proficiency

Education

Nitec/Higher Nitec/Diploma in Business or related field

Tools

SAP SD

SAP PS

SAP MM

Job description

Position Summary

Responsible for the day-to-day activities of the sales administration for the Aerospace/Railway Department with the aim of providing effective support, ensuring all business processes are performed according to company policies, procedures and in alignment with the business strategies and objectives.

Pre-Sales Administration Support

• Maintain customer-material pricing in SAP.
• Create material master in SAP.
• Create and maintain customer master data in SAP.
• Attend to initial customer’s enquiries on pricing, stock availability, lead time and etc.
• Assist sales team in compiling tender documentation for submission.

Sales Administration Support

• Responsible for all sales related processing in SAP pertaining to :
  • Orders creation & maintenance
  • Delivery and Billing
  • To run monthly Sales & Gross Profit report for aerospace department based on the BIW report.
• Coordinate internally to ensure customer requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
• Monitor & communicate with customer to provide information and status pertaining to their order.
• Prepare order related documentations for hand-over to customer, eg: warranty certification, service manual, parts catalog, financial related documents.

After Sales & Service Administration Support

• Responsible for all service related processing in SAP pertaining to:
  • Orders creation & maintenance
  • Delivery & Billing.
• Attend to customers on after-sales service requests & complaints.
• Coordinate internally to ensure service requirements are fulfilled whilst ensuring compliance with policies and procedures of the company.
• Monitor & communicate with customer (external & internal) to provide information and status pertaining to their order.
• Prepare order related documentations for hand-over to customer, eg: warranty certification, service manual, parts catalog, financial related documents.

Warranty Claims Administration

• Monitor warranty claim status and co-ordinate to ensure claims are processed and completed.

Purchasing

• Create Vendor and maintain Purchasing Information Record in SAP.
• Create purchase order in SAP
• Coordinate order confirmation, shipment arrangements and importation documentations with vendors for direct shipment.
• Follow up and resolve shipment discrepancy with vendors.

Job Requirements

• Minimum Nitec/Higher Nitec/Diploma in Business or related field
• 3 to 5 years of working experience, preferably in sales coordination / administration.
• Computer literate and proficient in Microsoft Office (Word, PowerPoint, Excel).
• Good communication skills and able to work independently.
• Working knowledge of SAP SD, PS & MM modules will be an added advantage.
• Have good discipline and work attitude.