SaaS Technical Lead

Starhub Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

StarHub Ltd. in Singapore seeks a SaaS Technical Lead to oversee enterprise SaaS platforms, ensuring stability, security, and migration from on-premise to AWS. You will lead a team of platform engineers and own operational excellence across governance, incident management, and cost optimisation.

The role requires 8+ years in enterprise platform engineering or SaaS operations, deep AWS and observability tool expertise, and strong collaboration with Security, DevOps, and Business stakeholders.

Qualifications

• 8+ years of experience in Enterprise Platform Engineering, SaaS Operations, IT Infrastructure, or System Engineering within medium-to-large or regulated environments.
• Hands-on experience managing enterprise SaaS and on-premise platforms, including AWS Cloud and on-premise to cloud migration.
• Strong knowledge of AWS (EC2, RDS, IAM, VPC), observability tools (Splunk/Dynatrace), automation scripting (Python/Bash/PowerShell), ITIL processes, RBAC, and security/compliance.
• Experience leading or mentoring platform engineers, driving operational excellence, automation, and platform reliability.
• Proven experience managing vendors, software licensing, escalations, and collaborating with cross-functional stakeholders (Security, DevOps, Operations, Business).

Responsibilities

• Lead and mentor a team of SaaS/Platform Engineers.
• Manage day-to-day operations of enterprise SaaS platforms, ensuring high availability, reliability, performance, and SLA compliance.
• Drive platform governance, including security, RBAC, compliance, audit readiness, disaster recovery, and vulnerability management.
• Lead platform upgrades, patching, automation, monitoring, and continuous operational improvements.
• Support and lead migration of legacy on-premise systems to AWS Cloud.
• Administer observability platforms and tools (e.g., Splunk, Dynatrace) and their integrations.
• Manage incident, problem, change, and release management, including RCA and service improvement initiatives.
• Manage vendor relationships, software licensing, and support contracts.
• Maintain platform documentation, operational runbooks, and knowledge base.
• Collaborate with cross-functional stakeholders to align platform roadmap, operational priorities, and cost optimisation.

Skills

SaaS Operations

Platform Engineering

AWS

Observability

Automation

SRE Practices

Tools

AWS

Splunk

Dynatrace

Python

PowerShell

Bash

Job description

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SaaS Technical Lead

Date: 2 Oct 2026

Location: SG

Job Description

Role overview

Lead the operations, governance, and continuous improvement of enterprise SaaS platforms. The role is responsible for ensuring platform stability, security, compliance, and supporting migration from on-premise systems to AWS Cloud while leading a team of platform engineers.

Job Description

Lead and mentor a team of SaaS/Platform Engineers.

Manage day-to-day operations of enterprise SaaS platforms, ensuring high availability, reliability, performance, and SLA compliance.

Drive platform governance, including security, RBAC, compliance, audit readiness, disaster recovery, and vulnerability management.

Lead platform upgrades, patching, automation, monitoring, and continuous operational improvements.

Support and lead migration of legacy on-premise systems to AWS Cloud.

Administer observability platforms and tools (e.g., Splunk, Dynatrace) and their integrations.

Manage incident, problem, change, and release management, including RCA and service improvement initiatives.

Manage vendor relationships, software licensing, and support contracts.

Maintain platform documentation, operational runbooks, and knowledge base.

Collaborate with cross-functional stakeholders to align platform roadmap, operational priorities, and cost optimisation.

Qualifications

8+ years of experience in Enterprise Platform Engineering, SaaS Operations, IT Infrastructure, or System Engineering within medium-to-large or regulated environments.

Hands-on experience managing enterprise SaaS and on-premise platforms, including AWS Cloud and on-premise to cloud migration.

Strong knowledge of AWS (EC2, RDS, IAM, VPC), observability tools (Splunk/Dynatrace), automation scripting (Python/Bash/PowerShell), ITIL processes, RBAC, and security/compliance.

Experience leading or mentoring platform engineers, driving operational excellence, automation, and platform reliability.

Proven experience managing vendors, software licensing, escalations, and collaborating with cross-functional stakeholders (Security, DevOps, Operations, Business).