SaaS Technical Lead

starhub ltd.; Singapore; On-site; SGD 130,000 - 160,000; Full time

Job summary

starhub ltd. in Singapore is seeking a seasoned leader to manage its SaaS/Platform Engineering team. You will oversee day-to-day enterprise platform operations, ensuring high availability and performance, while driving platform governance.

The ideal candidate has over 8 years of experience in managing SaaS and on-premise platforms with strong AWS knowledge. This role requires expertise in automation and vendor management, with a focus on operational excellence.

Qualifications

• 8+ years in Enterprise Platform Engineering, SaaS Operations, or System Engineering.
• Hands-on experience with AWS Cloud and platform migration.
• Experienced in managing vendors and licensing.

Responsibilities

• Lead and mentor a team of SaaS/Platform Engineers.
• Manage enterprise SaaS platform operations ensuring high reliability.
• Drive platform governance and security compliance.

Skills

Enterprise Platform Engineering

SaaS Operations

AWS Cloud

Automation Scripting

IT Infrastructure

Tools

AWS

Splunk

Dynatrace

Job description

Responsibilities

• Lead and mentor a team of SaaS/Platform Engineers.
• Manage day-to-day operations of enterprise SaaS platforms, ensuring high availability, reliability, performance, and SLA compliance.
• Drive platform governance, including security, RBAC, compliance, audit readiness, disaster recovery, and vulnerability management.
• Lead platform upgrades, patching, automation, monitoring, and continuous operational improvements.
• Support and lead migration of legacy on-premise systems to AWS Cloud.
• Administer observability platforms and tools (e.g., Splunk, Dynatrace) and their integrations.
• Manage incident, problem, change, and release management, including RCA and service improvement initiatives.

Requirements

• Brings along at least 8 years of experience in Enterprise Platform Engineering, SaaS Operations, IT Infrastructure, or System Engineering within medium-to-large or regulated environments.
• Hands-on experience managing enterprise SaaS and on-premise platforms, including AWS Cloud and on-premise to cloud migration.
• Strong knowledge of AWS (EC2, RDS, IAM, VPC), observability tools (Splunk/Dynatrace), automation scripting (Python/Bash/PowerShell), ITIL processes, RBAC, and security/compliance.
• Experience leading or mentoring platform engineers, driving operational excellence, automation, and platform reliability.
• Proven experience managing vendors, software licensing, escalations, and collaborating with cross-functional stakeholders (Security, DevOps, Operations, Business).