Room Controller/Coordinator (Housekeeping)

MARINA BAY SANDS PTE. LTD.; Singapore; On-site; SGD 20,000 - 29,000; Full time

Job summary

MARINA BAY SANDS PTE. LTD. is seeking an experienced Housekeeping Operations associate to support daily room management and reporting in a fast-paced hotel environment.

You will process information, prepare reports, and coordinate with supervisors to ensure smooth room assignments and timely maintenance actions. Ideal candidates have at least 1 year in housekeeping, strong English communication, and a customer-service oriented attitude.

Qualifications

• Minimum 1 year Housekeeping Operations experience.
• Good command of spoken and written English.
• Able to give clear instructions over the phone.
• Ability to obtain and use equipment and materials as needed.

Responsibilities

• Forwarding and receiving information pertaining to the department.
• Receive, record, and distribute various reports/information.
• Prepare assignments for morning/evening room attendants.
• Prepare Housekeepers daily reports.
• Coordinate with GR's room controller for unassigned, rush, and reassigned rooms.
• Liaise with floor supervisor and manager for rush rooms.
• Monitor room statuses and discrepancies daily.
• Enter accurate room status into the system and investigate discrepancies.
• Maintain administrative data, key control, and lost property.
• Coordinate with Engineering on maintenance requests.
• Interacts with all levels of Team Members; English-speaking environment.

Skills

Customer service

English speaking

Team interaction

Telephone communication

Shift flexibility

Education

Secondary school certificate

Tools

Maximo

FCS system

Job description

JOB SCOPE

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
• Receive, record, and distribute various reports / information
• Prepare assignments for morning / evening room attendants
• Prepare Housekeepers daily reports
• To coordinate with GR's room controller for unassigned room, rush room and re assign room when needed
• Liaise with floor supervisor and manager for the rush room
• Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
• Monitor number of VD turn VC
• Monitor discrepancies rooms and DO with VC status
• To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
• Monitor FCS time out
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control
• Monitor lost property
• Maintain monthly attendance records
• Coordinate & follow up with Engineering department on all maintenance requests
• Relevant experience in hospitality environment
• Interact with all levels of Team Members
• Pleasant personality with excellent customer service attitude
• Well groomed & energetic
• English speaking
• Ability to work rotating shifts, during weekends and public holidays

JOB REQUIREMENTS

• Minimum 1 year Housekeeping Operations experience
• Possess a good command of spoken and written English
• Able to give clear instructions over the phone
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
• Minimum secondary school graduate