Housekeeping Coordinator

Capella Hotels and Resorts; Singapore; Presencial; SGD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Capella Hotels and Resorts in Singapore seeks a capable Housekeeping Coordinator to oversee the Housekeeping Office, ensuring smooth administration, clear communication, and accurate records. You will support daily operations and act as the central contact for internal housekeeping communications to help deliver exceptional guest service.

The role covers assigning daily room duties, coordinating room statuses, monitoring VIP arrivals, and maintaining housekeeping systems like Opera Cloud and

Formación

• Prior experience in Hotel Housekeeping with administrative duties.
• Basic computer literacy and familiarity with hotel management systems.

Responsabilidades

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners.
• Coordinate daily room status including arrivals, departures, stayovers and priority cleaning.
• Monitor VIP arrivals, in-house VIP rooms, and special guest requests; communicate with Supervisors and Room Attendants.
• Manage daily traces by assigning them to team members and ensuring timely completion.
• Monitor rooms with DND signs and follow hotel procedures.
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross.
• Raise glitches when required.
• Serve as the primary contact for internal housekeeping calls.
• Record, relay, and follow up on guest and departmental requests promptly.
• Coordinate and communicate work orders with Engineering and other departments.
• Safeguard and maintain housekeeping keys and PTTs records.
• Inspect rooms for cleanliness and readiness for arrivals.

Conocimientos

Basic computer literacy

Familiarity with hotel management

Herramientas

Opera Cloud

Knowcross

Descripción del empleo

The Housekeeping Coordinator is responsible for the smooth administration of the Housekeeping Office, ensuring efficient communication, coordination of daily operations, and accurate maintenance of departmental records. The individual serves as the central point of contact for all internal housekeeping communications and supports the operational team in delivering exceptional guest service.

The Role

Housekeeping Operations

• Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift
• Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning
• Monitor and track VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants
• Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure
• Monitor rooms displaying "Do Not Disturb" (DND) signs and follow hotel procedures
• Operate and maintain housekeeping systems including Opera Cloud & Knowcross
• Raise Glitches when required
• Serve as the primary contact point for all internal telephone calls to the Housekeeping Office
• Record, relay, and follow up on all guest and departmental requests promptly and accurately
• Coordinate and communicate work orders with the Engineering Department and other relevant departments
• Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs
• Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards

Administration & Documentation

• Manage all Lost & Found processes, including receiving, recording, storage, release to owners, and disposal in accordance with hotel policy
• Maintain accurate housekeeping files, records, and operational documentation
• Print, file, and archive all required daily reports
• Update and maintain the Housekeeping Office whiteboard
• Ensure sufficient stock of housekeeping forms and administrative supplies
• Clear and archive outdated reports monthly in accordance with the hotel's record retention policy

Talent Profile

• Prior experience as Hotel Housekeeping with administrative and secretarial duties
• Basic computer literacy and familiarity with hotel management systems