Rewards Programs Coordinator

EPOS; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

EPOS in Singapore is seeking a Rewards Administrator to join the EPOS Rewards Fulfilment team. You will coordinate documentation, onboarding, and reporting to ensure smooth operations as we scale the loyalty programme.

The role requires hands-on onsite engagement with local SME merchants, strong attention to detail, proactive problem-solving, and the ability to work across multiple tasks in a fast-paced environment. Multilingual ability is a plus.

Qualifications

• Strong attention to detail with a genuine eye for process gaps and improvement opportunities.
• Takes initiative without waiting to be asked — spots what needs doing and does it.
• Based primarily in office; comfortable working onsite with clients as required.
• Multilingual ability (Mandarin, Malay, or local dialects) is a meaningful plus.
• Organised and dependable under a busy, multi-track workload.
• Adaptable — you will be joining a team that is actively changing.

Responsibilities

• Compile, organize, and prepare documentation for grant claim submissions (including PSG-related filings).
• Provide onsite assistance to merchant clients as required — supporting implementation, troubleshooting, and relationship continuity.
• Manage administrative touchpoints during merchant onboarding: document collection, data entry and validation, client follow-ups, and meeting scheduling.
• Support day-to-day team operations including scheduling, room bookings, attendance tracking, procurement of tools and materials, and facilitation of payments such as artwork printing.
• Prepare and maintain regular and ad-hoc reports — meeting minutes, business summaries, and inputs for biweekly through annual reporting cycles.
• Contribute to internal process improvement initiatives: creating user guides, participating in user acceptance testing (UAT), and tracking system roll-outs as the team transitions routine tasks to automated workflows.

Skills

Attention to detail

Initiative

Multilingual capability

Organised

Adaptable

Job description

EPOS in Singapore is seeking a Rewards Administrator to join the EPOS Rewards Fulfilment team. You will coordinate documentation, onboarding, and reporting to ensure smooth operations as we scale the loyalty programme.

The role requires hands-on onsite engagement with local SME merchants, strong attention to detail, proactive problem-solving, and the ability to work across multiple tasks in a fast-paced environment. Multilingual ability is a plus.