Project Management Internship, EPOS Rewards

EPOS Pte. Ltd.; Singapore; On-site; SGD 13,392 - 20,088; Part time

Job summary

EPOS Pte. Ltd. in Singapore invites an enthusiastic Project Management Intern to join the EPOS Rewards team and support onboarding of SME merchants on WhatsApp-integrated loyalty platform.

This role is based at the Singapore office with no work-from-home option, and open to Singaporean citizens and PRs. The intern will assist in merchant onboarding, configure loyalty settings, support campaigns, and help collate performance insights while collaborating with product and operations teams to

Qualifications

• Credit-bearing internship available for undergraduate and Master's degree students.
• MBA students or outstanding final-year Bachelor's students strongly preferred for commercial track; technical track also welcome.
• Fresh graduates welcome; 3 years' prior work experience preferred.
• Leadership track record in extracurricular activities or prior work experience.
• Familiarity withExcel/Sheets, PowerPoint, CRM/loyalty or marketing automation platforms is a plus.

Responsibilities

• Merchant onboarding & solution delivery: onboard SME merchants, configure loyalty settings, coordinate with internal teams for go-lives.
• Campaign operations & merchant success: plan/execute WhatsApp campaigns, monitor metrics, prepare ROI reports, drive retention.
• Product & market collaboration: gather merchant feedback, perform competitive benchmarking, document feature requirements.
• Operations & process improvement: build SOPs/training materials, support data processing and admin tasks.

Skills

Project management

Client communication

Stakeholder management

SOPs & training

Education

Undergraduate or Master's degree student

MBA preferred (commercial track)

Tools

Excel/Google Sheets

PowerPoint/Slides

CRM/loyalty platforms

WhatsApp Business Platform familiarity

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide — empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

As a Project Management Intern on the EPOS Rewards team, you will support the onboarding and success of SME merchants on our WhatsApp-integrated customer loyalty platform. EPOS Rewards helps businesses attract, engage, and retain customers.

This internship requires your presence at our office in Singapore. Work-from-home arrangements are not available. Only Singaporeans and PRs.

Key Responsibilities

1) Merchant Onboarding & Solution Delivery

• Manage end-to-end onboarding of SME merchants onto EPOS Rewards
• Configure loyalty programme settings in line with each merchant's business needs
• Coordinate with internal technical and sales teams to ensure timely, smooth go-lives

2) Campaign Operations & Merchant Success

• Support merchants in planning and executing WhatsApp campaigns (promotions, reactivation offers, new product launches)
• Monitor campaign performance metrics (open rates, click rates, redemption rates, repeat visits) and share actionable insights with merchants
• Prepare simple performance reports to demonstrate ROI to merchant clients
• Proactively identify and resolve merchant issues to drive retention and satisfaction

3) Product & Market Collaboration

• Gather and synthesise merchant feedback to surface product improvement opportunities to the technical team
• Conduct competitive benchmarking on loyalty and WhatsApp CRM solutions in the market
• Assist in documenting new feature requirements and validating product changes with merchants

4) Operations & Process Improvement

• Build and maintain SOPs, onboarding guides, and training materials for merchants and internal teams
• Support data processing, reporting, and general administrative tasks

Required Skills

Client & Project Management (Important)

• Strong project management skills — able to juggle multiple merchant onboardings simultaneously
• Customer-facing communication and service orientation; comfortable working directly with business owners and key decision-makers
• Negotiation, presentation, and stakeholder management skills
• Able to distil technical product features into simple, benefit-led language for SME merchants

Communication & Language

• Proficient in spoken and written English and Mandarin — required to support both English and Mandarin-speaking merchant clients

Mindset & Work Ethic

• Self-driven and independent; able to manage own schedule and tasks
• Strong accountability and ability to deliver results under pressure and tight deadlines
• Entrepreneurial mindset — comfortable with ambiguity, rolling up sleeves, getting things done
• Creative and innovative thinking — not for the faint-hearted!

Preferred Skills

Education & Experience

• Credit-bearing internship available for undergraduate and Master's degree students
• MBA students or outstanding final-year Bachelor's students strongly preferred for commercial track; technical graduates equally welcome for technical track
• Fresh graduates welcome; 3 years' prior work experience preferred
• Leadership track record in extracurricular activities or prior work experience

Tools & Analytics

• Proficiency in Excel / Google Sheets (pivot tables, basic data analysis)
• Ability to build clear PowerPoint / Slides presentations for client and management readouts
• Familiarity with Meta Business Portfolio, CRM, loyalty, or marketing automation platforms is a plus
• Basic understanding of WhatsApp Business Platform or similar messaging APIs is advantageous

Commercial & Domain Knowledge

• Interest in or exposure to SME marketing, retail/F&B/services operations, or customer engagement
• Understanding of loyalty programme mechanics (points, tiers, vouchers, campaign segmentation)
• Awareness of relevant regulations (PDPA, Spam Control Act) is a bonus

• Full training and guidance in project management, and for suitable candidates, product management
• Acquire both technical and soft skills for long-term career stability and personal growth
• Opportunity to convert to full-time employment for high-performing interns
• Dynamic and friendly environment — not for the faint-hearted!