Rewards Compliance & Onboarding Specialist

EPOS Pte. Ltd.; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

EPOS Pte. Ltd. is seeking an EPOS Rewards Administrator to support the Rewards Fulfilment team.

You will help manage documentation, onboarding workflows, and reporting across merchants, projects, and operations. This role involves onsite client support, grant and compliance administration, merchant onboarding coordination, and contributing to process improvements as the team scales. Multilingual ability and comfortable engaging local SME owners in Mandarin or Malay are a plus; strong

Qualifications

• Strong attention to detail with a genuine eye for process gaps and improvement opportunities.
• Takes initiative without waiting to be asked — spots what needs doing and does it.
• Based primarily in office. Comfortable working onsite with clients as required; confident communicating directly with local SME business owners and staff.
• Multilingual ability (Mandarin, Malay, or local dialects) is a meaningful plus given our merchant base.
• Organised and dependable under a busy, multi-track workload.
• Adaptable — you will be joining a team that is actively changing, and that should excite rather than unsettle you.

Responsibilities

• Compile, organise, and prepare documentation for grant claim submissions (including PSG-related filings), ensuring accuracy and completeness ahead of deadlines.
• Provide onsite assistance to merchant clients — supporting implementation, troubleshooting, and relationship continuity.
• Comfort engaging SME business owners directly, including in Mandarin, Malay, or local dialects, is an advantage given our merchant base.
• Manage administrative touchpoints during merchant onboarding: document collection, data entry and validation, client follow-ups, and meeting scheduling.
• Support project implementation and customer service tasks as required.
• Support day-to-day team operations including scheduling, room bookings, attendance tracking, procurement of tools and materials, and facilitation of payments such as artwork printing.
• Prepare and maintain regular and ad-hoc reports — meeting minutes, business summaries, and inputs for biweekly through annual reporting cycles.
• Contribute to internal process improvement initiatives: creating user guides, participating in user acceptance testing (UAT), and tracking system roll-outs as the team transitions routine tasks to automated workflows.
• Support operational or project needs as assigned.

Job description

EPOS Pte. Ltd. is seeking an EPOS Rewards Administrator to support the Rewards Fulfilment team.

You will help manage documentation, onboarding workflows, and reporting across merchants, projects, and operations. This role involves onsite client support, grant and compliance administration, merchant onboarding coordination, and contributing to process improvements as the team scales. Multilingual ability and comfortable engaging local SME owners in Mandarin or Malay are a plus; strong