Retail Supervisor (Full-Time)

Stacked Store Pte. Ltd.; Singapore; On-site; SGD 33,000 - 51,000; Full time

Benefits offered by this job

Staff discount

Performance incentives

Growth opportunities

Job summary

Stacked Store is a home decor store in Singapore seeking a full-time Retail Supervisor to lead customer service, drive sales, and maintain store standards. You will support daily operations, manage opening/closing, and guide the team to deliver a seamless shopping experience.

The role requires at least 2 years of retail experience, a sales-driven mindset, and strong styling/visual merchandising skills. Weekend and public holiday hours are expected as part of the retail schedule.

Qualifications

• Minimum 2 years of retail experience.
• Sales-driven with a positive attitude.
• Good sense of styling and visual merchandising.
• Able to work retail hours, including weekends and public holidays.
• Team player with strong organisational skills.

Responsibilities

• Deliver excellent customer service and create a welcoming shopping experience.
• Understand customers' needs and provide product recommendations.
• Achieve store sales targets.
• Handle customer enquiries, feedback, and after-sales service professionally.
• Promote ongoing campaigns, new arrivals, and store initiatives.

Skills

Retail experience

Customer service

Sales-driven

Visual merchandising

Team leadership

Job description

About the role

We are looking for a passionate and customer-focused Retail Supervisor to join our team. As a full-time Retail Supervisor, you will play a key role in delivering excellent customer service, driving sales, maintaining store standards, and supporting daily operations to ensure a smooth and enjoyable shopping experience for our customers.

Key Responsibilities

Sales & Customer Service

• Deliver excellent customer service and create a welcoming shopping experience.
• Understand customers' needs and provide product recommendations.
• Achieve store sales targets.
• Handle customer enquiries, feedback, and after-sales service professionally.
• Promote ongoing campaigns, new arrivals, and store initiatives.

Store Operations

• Manage daily opening and closing procedures.
• Process sales transactions accurately through the POS system.
• Conduct stock replenishment and inventory checks.
• Assist with receiving and unpacking deliveries.
• Ensure products are properly displayed, stocked, and priced.
• Maintain store cleanliness, visual merchandising standards and make improvements where necessary.

Team Support

• Plan and manage staff schedules to ensure adequate manpower coverage and operational efficiency.
• Lead, motivate, and support team members in achieving sales and operational goals.
• Provide guidance and on-the-job training to retail staff.
• Monitor team performance and uphold customer service standards.
• Foster a positive, collaborative, and accountable team culture.

Requirements

• Minimum 2 years of retail experience.
• Sales-driven with a positive and proactive attitude.
• Good sense of styling and visual merchandising.
• Able to work retail hours, including weekends and public holidays.
• Team player with strong organisational skills.

Benefits

• Staff discounts.
• Performance incentives.
• Opportunities for growth and development.

About us

Stacked Store is a home decor store in Singapore. With an eye for design and aesthetics, we aim to bring highly-curated, design-led products into people's homes.