Retail Sales & Customer Experience Lead

SIKKANDER'S BRIYANI PTE. LTD.; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

SIKKANDER'S BRIYANI PTE. LTD. Store in Singapore is seeking a Store Assistant to support daily retail operations, drive sales, and deliver excellent customer service. The role includes handling cash, maintaining inventory, and assisting with staff training while ensuring store standards and safety are upheld.

You will engage customers, upsell products, and help maintain visual merchandising. A proactive, detail-oriented individual with strong communication skills is preferred.

Qualifications

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as POS software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.
• Previous specialty retail management experience, preferably in the outdoor industry
• Retail background preferred-previous management experience
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

• Assists in achieving store recruiting goals
• Run Cash Register
• Drive the achievement of the store’s sale targets while also meeting individual sales goals
• Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy
• Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans
• Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken
• Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner
• Identifies performance issues and policy violations according to company policy and partners with the Store Manager
• Keeping the store fully stocked
• Maintaining the highest level of visual merchandising and store conditions
• Delivering exceptional sales services for improved customer satisfaction
• Interacting with customers and identifying their needs and preferences
• Operating cash registers and point-of-sale machines
• Receiving and verifying the quality and quantity of new shipments
• Enforcing in-store security and health and safety procedures and regulations
• Perform any other duties assigned by the director.

Skills

Retail sales

Customer service

Cash handling

Inventory management

Stock replenishment

Attention to detail

Education

High school diploma or GED

Tools

POS software

Job description

SIKKANDER'S BRIYANI PTE. LTD. Store in Singapore is seeking a Store Assistant to support daily retail operations, drive sales, and deliver excellent customer service. The role includes handling cash, maintaining inventory, and assisting with staff training while ensuring store standards and safety are upheld.

You will engage customers, upsell products, and help maintain visual merchandising. A proactive, detail-oriented individual with strong communication skills is preferred.