Retail Sales Lead & Customer Experience Champion

SANMARIA PTE. LTD.; Singapore; On-site; SGD 22,000 - 31,000; Full time

Job summary

SANMARIA PTE. LTD. is seeking a Store Assistant in Singapore to support daily store operations, drive sales, and deliver excellent customer service. You will handle cash, assist customers, and ensure the store is well-stocked and visually appealing.

The role requires a ready-to-help attitude, strong communication, and the ability to work in a fast-paced retail environment, including evenings and weekends.

Qualifications

• High school diploma or GED preferred.
• Proven retail sales experience.
• Ability to stand for extended periods.
• Ability to use labeling and pricing equipment as well as POS software.
• Ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.
• Previous specialty retail management experience, preferably in the outdoor industry
• Retail background preferred-previous management experience
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities

• Assist in achieving store recruiting goals.
• Run Cash Register.
• Drive the achievement of the store’s sale targets while also meeting individual sales goals.
• Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy.
• Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans.
• Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken.
• Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner.
• Identifies performance issues and policy violations according to company policy and partners with the Store Manager.
• Keeping the store fully stocked.
• Maintaining the highest level of visual merchandising and store conditions.
• Delivering exceptional sales services for improved customer satisfaction.
• Interacting with customers and identifying their needs and preferences.
• Operating cash registers and point-of-sale machines.
• Receiving and verifying the quality and quantity of new shipments.
• Enforcing in-store security and health and safety procedures and regulations.
• Perform any other duties assigned by the director.

Skills

Retail sales experience

Customer service

Communication

Organizational skills

Detail-oriented

Stamina/stand for long periods

POS software

Labeling & pricing equipment

Education

High school diploma or GED

Tools

POS software

Job description

SANMARIA PTE. LTD. is seeking a Store Assistant in Singapore to support daily store operations, drive sales, and deliver excellent customer service. You will handle cash, assist customers, and ensure the store is well-stocked and visually appealing.

The role requires a ready-to-help attitude, strong communication, and the ability to work in a fast-paced retail environment, including evenings and weekends.