Store Sales & Customer Experience Lead

SMAT EXPRESS PTE. LTD.; Singapore; On-site; SGD 21,000 - 30,000; Full time

Job summary

SMAT EXPRESS PTE. LTD. is seeking a Store Assistant to support daily retail operations in Singapore.

You will handle cash registers, assist customers, and help meet store and department sales targets. The role requires strong service orientation and the ability to work in a fast-paced environment. Ideal candidates will have prior retail experience, excellent communication skills, and a detail-oriented mindset.

Qualifications

• High school diploma or GED preferred.
• Proven retail sales experience.
• Ability to stand for extended periods.
• Ability to use labeling and pricing equipment as well as POS software.
• Ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.
• Previous specialty retail management experience, preferably in the outdoor industry
• Retail background preferred—previous management experience.
• Ability to work under pressure and within opening hours (evenings, holidays, weekends).

Responsibilities

• Assists in achieving store recruiting goals.
• Run Cash Register.
• Drive the achievement of the store’s sale targets while also meeting individual sales goals.
• Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy.
• Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans.
• Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken.
• Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner.
• Identifies performance issues and policy violations according to company policy and partners with the Store Manager.
• Keeping the store fully stocked.
• Maintaining the highest level of visual merchandising and store conditions.
• Delivering exceptional sales services for improved customer satisfaction.
• Interacting with customers and identifying their needs and preferences.
• Operating cash registers and point-of-sale machines.
• Receiving and verifying the quality and quantity of new shipments.
• Enforcing in-store security and health and safety procedures and regulations.
• Perform any other duties assigned by the director.

Skills

Retail sales

Customer service

Organizational skills

Communication skills

Detail-oriented

Education

High school diploma or GED

Tools

POS software

Job description

SMAT EXPRESS PTE. LTD. is seeking a Store Assistant to support daily retail operations in Singapore.

You will handle cash registers, assist customers, and help meet store and department sales targets. The role requires strong service orientation and the ability to work in a fast-paced environment. Ideal candidates will have prior retail experience, excellent communication skills, and a detail-oriented mindset.