Retail Partners Manager (Maternity Cover)

Inside Lvmh; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tiffany & Co. in Singapore, part of the LVMH group, is seeking a Retail Partners Manager (maternity cover) to drive account management of Retail Partners across India and Indonesia, ensuring sell-in and sell-through, brand standards, and operational excellence.

You will partner with Merchandising, CVM, Communications, PR, Omni and Retail Excellence to deliver initiatives, manage incentives, analyze data, and build strong relationships with key partners.

Qualifications

• 5-8 years of experience in wholesale account management, retail operations, or business development within luxury retail.
• Regional experience with India or Indonesia is a strong plus.

Responsibilities

• Negotiate monthly OTB with Retail Partners to meet sell-in objectives.
• Track sell-in and replenishment orders for maximum fulfilment and timely checkout.
• Manage consignment merchandise with Merchandising, reports, and payment.
• Manage incentive schemes with retail partners to meet ROI goals.
• Analyze and report weekly sell-in and sell-through.
• Serve as primary contact for key retail partners and build relationships.
• Conduct regular meetings with retail partners to discuss performance and opportunities.
• Analyze sales data and market trends to identify growth opportunities.
• Prepare weekly performance reports for the Retail Partners channel.
• Develop marketing plans with Communications/PR and ensure budget adherence.
• Oversee in-store activations and events from conception to delivery.
• Track and monitor timely implementation of communications directives.
• CRM: rollout of CRM tools and support partners in usage.
• Ensure alignment with brand standards and customer service expectations.
• Standardize after-sales processes across partners.
• Identify operational improvements and coordinate with Retail Excellence.
• Roll out zone/global initiatives for consistent in-store experience.
• Monitor visual merchandising campaigns and provide feedback to VM teams.
• Support retailization of India and Indonesia.
• Contribute to development of retailization plans with Finance, HR, IT, Legal, etc.
• Build strategy decks for senior management approvals.

Skills

Account management

Retail operations

Business development

Cross-functional coordination

Relationship building

Job description

Retail Partners Manager (Maternity Cover)

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

The Retail Partners Manager will be driving account management of Retail Partners in India and Indonesia. He/she will be responsible for the seamless execution of initiatives across functions (Merchandising, CVM, Communications, PR, Omni and Retail Excellence), with the goal of maximizing sell-in and sell-through, as well as retail and operational excellence in the day-to-day business. He/she will serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships. He/she will also support the retailization of both India and Indonesia.

Responsibilities

Sales and Order Management

• Negotiate monthly OTB with Retail Partners to ensure sell-in objectives are met
• Track sell in and replenishment orders closely to ensure maximum fulfilment and timely check out
• Operational management of consignment merchandise for the Retail Partners: works with Merchandising to coordinate consignment procedure, reports, and payment
• Incentive schemes management with retail partners, which includes planning, execution and tracking of incentives schemes to ensure business objectives and ROI goals are met
• Analyze and report weekly sell-in and sell-through reports

Relationship Management & Strategic Planning

• Serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships
• Conduct regular meetings with retail partners to discuss performance, identify opportunities for improvement, and address any concerns
• Analyze sales data and market trends to identify opportunities for growth
• Prepare weekly reports on the performance of the Retail Partners channel

Communications, CRM and Client Relations

• Develop marketing plans in partnership with Communications/PR team and Retail Partners, and ensure marketing budget is spent in accordance with agreed plan
• Oversee marketing projects, in-store activations, and events. The support nature varies and offers a vision of the global scope of the project from the conception to the delivery of the project to the Retail Partners
• Communication Directives: track and monitor the timely implementation of elements in accordance with an agreed calendar and desired ROI
• CRM: ensure proper roll out of CRM tools and support the Retail Partners in the proper usage of the elements to drive successful outreach

Retail & Operational Excellence

• Work closely with retail partners to ensure alignment with Tiffany & Co.'s brand standards, visual merchandising guidelines, and customer service expectations
• Ensure the execution of a standardized after-sales process across all Retail Partners
• Independently identify solutions and partner with Retail Excellence to implement action plans, whenever opportunities to improve operational efficiencies arise. This may include resolving ad hoc logistics and invoicing discrepancies
• Partner Retail Excellence to roll out zone/ global initiatives to ensure consistency in client's experience in stores, e.g. in-store hospitality, uniforms
• Monitor and ensure proper execution of visual merchandising campaigns and display standards on a regular basis. Partner VM team to provide feedback to Retail Partners
• Support the retailization of both India and Indonesia
• Contribute to the development of the retailization plans, in consultation with multiple stakeholders including Finance, HR, IT, Legal, Supply Chain/Logistics etc.
• Build strategy decks for senior management presentations to obtain project approvals

Qualifications

• 5-8 years of experience in wholesale account management, retail operations, or business development within luxury retail; regional experience with India or Indonesia is a strong plus
• Proven track record in managing OTB, driving sell-through, analyzing retail data, and negotiating commercial agreements
• Agility and comfort in working in a highly dynamic environment
• Strong background in cross-functional coordination (Merchandising, CVM, PR, Retail Excellence), consignment inventory management, and operational efficiency
• Excellent relationship-building skills to manage key retail partners, with strong verbal and written communication skills