Retail Partners Manager (Maternity Cover)

Tiffany; Singapore; On-site; SGD 100,000 - 180,000; Full time

Job summary

Tiffany & Co. is seeking a Retail Partners Manager to drive account management for Retail Partners in India and Indonesia. You will coordinate across Merchandising, CVM, Communications, PR, Omni and Retail Excellence to maximize sell-in, sell-through, and operational excellence.

With 5–8 years in luxury retail, you will serve as the main contact for partners, conduct regular reviews, analyze data, and support retailization initiatives across markets.

Qualifications

• 5-8 years of experience in wholesale account management or retail operations.
• Proven track record in managing OTB, selling through, and negotiating with partners.
• Agile, adaptable in a dynamic luxury retail environment.
• Strong collaboration with Merchandising, CVM, PR, and Retail Excellence teams.
• Excellent relationship-building and communication skills.

Responsibilities

• Negotiate monthly OTB with Retail Partners to meet sell-in objectives.
• Track sell-in and replenishment orders for optimal fulfillment.
• Oversee consignment merchandise and coordinate procedures and payments.
• Manage incentive schemes with partners to hit ROI goals.
• Prepare weekly performance reports for Retail Partners channel.

Skills

Wholesale account management

Retail operations

Business development

Cross-functional coordination

Negotiation

Sales analytics

Tools

CRM systems

Job description

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Do you love making a difference?

The Retail Partners Manager will be driving account management of Retail Partners in India and Indonesia. He/she will be responsible for the seamless execution of initiatives across functions (Merchandising, CVM, Communications, PR, Omni and Retail Excellence), with the goal of maximizing sell-in and sell-through, as well as retail and operational excellence in the day-to-day business. He/she will serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships. He/she will also support the retailization of both India and Indonesia.

Responsibilities

Sales and Order Management

• Negotiate monthly OTB with Retail Partners to ensure sell-in objectives are met
• Track sell in and replenishment orders closely to ensure maximum fulfilment and timely check out
• Operational management of consignment merchandise for the Retail Partners: works with Merchandising to coordinate consignment procedure, reports, and payment
• Incentive schemes management with retail partners, which includes planning, execution and tracking of incentives schemes to ensure business objectives and ROI goals are met
• Analyze and report weekly sell-in and sell-through reports

Relationship Management & Strategic Planning

• Serve as the primary point of contact for key retail partners, building and maintaining strong, collaborative relationships
• Conduct regular meetings with retail partners to discuss performance, identify opportunities for improvement, and address any concerns
• Analyze sales data and market trends to identify opportunities for growth
• Prepare weekly reports on the performance of the Retail Partners channel

Communications, CRM and Client Relations

• Develop marketing plans in partnership with Communications/PR team and Retail Partners, and ensure marketing budget is spent in accordance with agreed plan
• Oversee marketing projects, in-store activations, and events. The support nature varies and offers a vision of the global scope of the project from the conception to the delivery of the project to the Retail Partners
• Communication Directives: track and monitor the timely implementation of elements in accordance with an agreed calendar and desired ROI
• CRM: ensure proper roll out of CRM tools and support the Retail Partners in the proper usage of the elements to drive successful outreach

Retail & Operational Excellence

• Work closely with retail partners to ensure alignment with Tiffany & Co.'s brand standards, visual merchandising guidelines, and customer service expectations
• Ensure the execution of a standardized after-sales process across all Retail Partners
• Independently identify solutions and partner with Retail Excellence to implement action plans, whenever opportunities to improve operational efficiencies arise. This may include resolving ad hoc logistics and invoicing discrepancies
• Partner Retail Excellence to roll out zone/ global initiatives to ensure consistency in client’s experience in stores, e.g. in-store hospitality, uniforms
• Monitor and ensure proper execution of visual merchandising campaigns and display standards on a regular basis. Partner VM team to provide feedback to Retail Partners

Retailization

• Support the retailization of both India and Indonesia
• Contribute to the development of the retailization plans, in consultation with multiple stakeholders including Finance, HR, IT, Legal, Supply Chain/Logistics etc.
• Build strategy decks for senior management presentations to obtain project approvals

Qualifications

• 5-8 years of experience in wholesale account management, retail operations, or business development within luxury retail; regional experience with India or Indonesia is a strong plus
• Proven track record in managing OTB, driving sell-through, analyzing retail data, and negotiating commercial agreements
• Agility and comfort in working in a highly dynamic environment
• Strong background in cross-functional coordination (Merchandising, CVM, PR, Retail Excellence), consignment inventory management, and operational efficiency
• Excellent relationship-building skills to manage key retail partners, with strong verbal and written communication skills