Retail Ops Leader: Multi-Store Growth & Customer Excellence

ELEGANCE & COMFORT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

VIVAIA in Singapore is seeking an experienced Operations Manager to oversee daily retail operations across multiple stores and ensure a premium customer experience.

You will drive store performance, manage KPIs, and lead Store Managers and retail teams, ensuring compliance with SOPs, training, and onboarding. The role requires travel between stores in Singapore and a hands-on, commercially minded leader.

Qualifications

• Diploma or Bachelor's degree in Business, Retail Management, Operations or related field.

Responsibilities

• Oversee day-to-day operations of multiple retail stores.
• Drive sales performance and achieve targets.
• Lead, coach and develop Store Managers and retail teams.
• Ensure customers receive a premium and consistent VIVAIA experience.
• Coordinate product launches, promotions and store initiatives.

Skills

Retail operations

Leadership

Education

Bachelor's degree in Business, Retail Management, Operations or related discipline

Job description

VIVAIA in Singapore is seeking an experienced Operations Manager to oversee daily retail operations across multiple stores and ensure a premium customer experience.

You will drive store performance, manage KPIs, and lead Store Managers and retail teams, ensuring compliance with SOPs, training, and onboarding. The role requires travel between stores in Singapore and a hands-on, commercially minded leader.