Retail Ops Lead: Customer Service & Team Champion

Ai Muay Management; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Ai Muay Management in Singapore is seeking an Outlet Operations Supervisor to oversee daily outlet or market stall activities, ensuring smooth workflows, staff performance, stock management, and customer satisfaction while supporting management in policy implementation.

You will supervise daily operations, monitor staff attendance and performance, assign duties, train staff on procedures and service, manage stock and cash handling, maintain cleanliness and compliance, and report issues to the

Qualifications

• Experience in retail, market, supermarket, food, or fresh produce operations.
• Strong leadership and team supervision abilities.
• Reliability and ability to work independently.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Supervise and coordinate daily operations of the outlet or market stall to maintain smooth and efficient workflow.
• Monitor staff attendance, work performance, and discipline to ensure operational standards.
• Assign duties and create work schedules aligned with operational needs to optimize team productivity.
• Train and guide staff on work procedures, customer service, and company policies to enhance service quality.
• Ensure products are properly displayed, labelled, and maintained in good condition to attract customers.
• Monitor stock levels and assist with stock ordering and inventory control to prevent shortages.
• Check incoming goods for correct quantity and quality to maintain inventory accuracy.
• Maintain outlet cleanliness, organization, and compliance with hygiene and safety requirements.
• Handle customer enquiries, feedback, and complaints professionally to uphold customer satisfaction.
• Monitor daily sales and assist in achieving sales targets through effective team coordination.
• Ensure proper cash handling and maintain accurate daily sales records for financial integrity.
• Report operational issues, stock shortages, and staff matters promptly to the Manager.
• Assist the Manager in implementing company policies and procedures to support operational consistency.
• Perform other duties as assigned by the Manager to contribute to overall business success.

Skills

Staff supervision

Operations coordination

Customer service

Stock management

Cash handling

Shift work

Job description

Ai Muay Management in Singapore is seeking an Outlet Operations Supervisor to oversee daily outlet or market stall activities, ensuring smooth workflows, staff performance, stock management, and customer satisfaction while supporting management in policy implementation.

You will supervise daily operations, monitor staff attendance and performance, assign duties, train staff on procedures and service, manage stock and cash handling, maintain cleanliness and compliance, and report issues to the