RETAIL OPERATIONS MANAGER

DMY JEWELLERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading jewellery retailer in Singapore is seeking an experienced Retail Operations Manager to oversee daily retail activities including staff management, budgeting, and stock control. This role requires strong leadership and communication skills, with a focus on optimizing sales performance and customer satisfaction. Candidates should have hands-on experience in managing large retail stores and be comfortable working in a fast-paced environment. Flexibility in schedule is essential, as evening, weekend, and holiday availability is needed.

Qualifications

• Hands-on experience in managing large format store or a chain of retail stores.
• Experience relevant to retail operations management.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Recruit, train, supervise and appraise staff.
• Manage budgets and maintain financial records.
• Optimize sales performances and store’s profitability.
• Handle customer queries and complaints effectively.
• Oversee pricing and stock control.

Skills

Good communication

Interpersonal skills

Leadership skills

Results-oriented

Customer service

Job description

In jewelelry field Retail Operations managers are responsible for every aspect of the day-to-day supervision of retail outlets, including sales, staff, stock and resources management.

• Recruiting, training, supervising and appraising staff
• managing budgets
• maintaining statistical and financial records
• dealing with customer queries and complaints
• overseeing pricing and stock control
• maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation
• preparing promotional materials and displays.
• Product introduction of jewellery
• Undertake retail duties as assigned e.g. customer service, manage point-of-sale processes
• Optimize sales performances and store’s profitability
• Develop sales and Analyse with a commercial view visual merchandising
• Have a competitive strategy
• Manage daily the store: be answerable for good management of the store
• Assure the administrative and legal management
• Manage the team
• Evaluate and develop team
• Need experience to the relavant field.
• Hands‑on experience in managing large format store or a chain of retail stores
• Good communication, interpersonal and leadership skills
• Excellent customer service and results‑oriented
• Working in fast‑paced environment.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.