RETAIL OPERATIONS MANAGER

NEW KOPI 'O' BISTRO PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

NEW KOPI 'O' BISTRO PTE. LTD. in Singapore is seeking an experienced Retail Operations Manager to lead store operations across our network.

You will collaborate with the retail management team and stakeholders to implement new processes and monitor banking center activities through reporting. The role focuses on process optimization, store visits, training through the Academy Stores programme, and ensuring clear store communications.

Qualifications

• Minimum 5 years' experience in retail store operations (Mass Apparel).
• Engage with key stakeholders to embed policy, process and best practice.
• Conduct store visits to understand how operational initiatives land in stores.

Responsibilities

• Collaborate with the retail management team and stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting.
• Assess and align procedures and streamline workflow that impact operational process.
• Challenge existing processes to drive the best possible operational results and outcomes.
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores.
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM.
• Manage our Academy Stores programme to drive best practice and operational training.
• Manage store communications processes and tools.
• Maintain an up-to-date database of all stores including their equipment.
• Act as the final version of the truth for any store related enquiries of information requests.
• Collate market intelligence on competitors and innovators to ensure we remain competitive.

Skills

Stakeholder engagement

Process optimization

Retail operations

Cross-functional teamwork

Problem solving

Job description

Responsibilities for retail operations manager

• Collaborate with the retail management team and appropriate stakeholders to implement new processes/procedures and monitor banking center operational activities through reporting
• Assess and align procedures and streamline workflow that impact operational process
• Challenge existing processes to drive the best possible operational results and outcomes
• Troubleshoot and resolve problems as they arise, ensuring smooth running of stores
• Work closely with colleagues in stores, Merchandising, Marketing, IT, Finance, VM
• Manage our Academy Stores programme to drive best practice and operational training
• Manage store communications processes and tools
• Maintain an up-to-date database of all stores including their equipment
• Act as the final version of the truth for any store related enquiries of information requests
• Collate market intelligence on competitors and innovators to ensure we remain competitive

Qualifications for retail operations manager

• Minimum 5 years' or above experience in retail store operations (Mass Apparel), exposure in area management will be an advantage
• Engage with key stakeholders to embed policy, process and best practice
• Hold a retail forum to gather regular feedback regarding operations and how we can improve
• Meet regularly with Area and Store Managers and discuss progress
• Conduct store visits to truly understand how operational initiatives are landing in stores
• Work with procurement to manage tenders with external suppliers