Retail Manager

active logistics & movers pte. ltd.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

active logistics & movers pte. ltd. is seeking a store manager to oversee daily operations, drive sales, and lead a team in Singapore.

You will manage customer service, budgeting, merchandising, and staff performance while ensuring compliance with safety and company policies. You will analyze sales data, plan promotions, and implement strategies to grow customer base and store profitability. The role requires strong leadership, a focus on service quality, and the ability to maintain an excellent

Responsibilities

• Manage and oversee the daily operations of the store, including sales, customer service, and staff coordination
• Set sales targets and implement strategies to meet these goals
• Recruit, train, supervise, and appraise staff to ensure the store is adequately staffed at all times
• Develop and manage store budgets and maintain financial records
• Ensure high levels of customer satisfaction through excellent service
• Deal with customer queries, complaints and feedback
• Maintain outstanding store condition and visual merchandising standards
• Manage inventory, plan promotional events or sales, and order stock
• Analyze sales figures, customer behavior and market trends to anticipate product needs
• Ensure that health and safety regulations are adhered to and any accidents are reported correctly
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Be a shining example of well behavior and high performance

Job description

• Manage and oversee the daily operations of the store, including sales, customer service, and staff coordination
• Set sales targets and implement strategies to meet these goals
• Recruit, train, supervise, and appraise staff to ensure the store is adequately staffed at all times
• Develop and manage store budgets and maintain financial records
• Ensure high levels of customer satisfaction through excellent service
• Deal with customer queries, complaints and feedback
• Maintain outstanding store condition and visual merchandising standards
• Manage inventory, plan promotional events or sales, and order stock
• Analyze sales figures, customer behavior and market trends to anticipate product needs
• Ensure that health and safety regulations are adhered to and any accidents are reported correctly
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to store staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc.
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Be a shining example of well behavior and high performance