Retail HR Lead - Expansion & People Strategy

exponent global consulting pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

exponent global consulting pte. ltd. is seeking an HR Manager to lead the full spectrum of Human Resources across Singapore and Malaysia for a large retail organisation. The role requires independent, hands-on leadership to translate expansion plans into effective people strategies and execution.

You will oversee recruitment, onboarding, employee relations, performance, compensation and benefits, learning and development, and HR administration while ensuring compliance across both markets.

Qualifications

• 7-10 years of progressive HR generalist experience.
• Experience in retail or multi-location business.
• Knowledge of Singapore and Malaysia employment laws.
• Ability to work independently in a fast-paced environment.
• Experience managing a small HR team and external service providers.
• Excellent stakeholder management and communication skills.
• Fluency in English; Malay knowledge is advantageous.

Responsibilities

• Lead HR activities across Singapore and Malaysia, including recruitment, onboarding, employee relations, performance management, compensation and benefits, learning and development, and HR administration.
• Partner with Retail Operations and senior management to translate store expansion plans into manpower plans, recruitment strategies and workforce budgets.
• Drive recruitment and staffing for new store openings, ensuring timely hiring, onboarding, training and deployment of store managers, supervisors and frontline retail employees.
• Ensure new stores are HR-ready ahead of launch, with appropriate staffing structures, employment documentation, policies, payroll arrangements and statutory compliance in place.
• Support store managers in building effective teams, managing employee performance, resolving employee relations issues and maintaining high levels of engagement and retention.
• Ensure compliance with employment legislation and statutory requirements in Singapore and Malaysia, keeping abreast of regulatory changes.
• Lead and develop a small in-house HR team while managing external service providers.
• Continuously improve HR processes, systems and policies to support a growing, geographically dispersed retail organisation.

Skills

English fluency

Malay knowledge

Stakeholder management

Communication skills

HR operations

Job description

exponent global consulting pte. ltd. is seeking an HR Manager to lead the full spectrum of Human Resources across Singapore and Malaysia for a large retail organisation. The role requires independent, hands-on leadership to translate expansion plans into effective people strategies and execution.

You will oversee recruitment, onboarding, employee relations, performance, compensation and benefits, learning and development, and HR administration while ensuring compliance across both markets.