Retail Growth & Customer Experience Lead

bloom beauty care pte. ltd.; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

bloom beauty care pte. ltd. is seeking a hands-on leader to manage daily retail operations across our stores in Singapore.

You will drive sales growth, optimize store productivity, and ensure exceptional customer experiences through effective inventory control and staff management. Responsibilities include analyzing sales data, coordinating merchandising and promotions, maintaining procedures and reporting, and ensuring regulatory compliance.

Qualifications

• Experience leading daily retail operations.
• Proven ability to analyze sales data.
• Strong inventory control and shrink minimization.
• Excellent team leadership and scheduling.

Responsibilities

• Lead daily retail operations to deliver consistent service quality and improve operational efficiency aligned with business goals.
• Analyze sales data to develop and implement targeted strategies that achieve or exceed sales performance objectives.
• Elevate customer experience standards by applying feedback and best practices to increase satisfaction and foster loyalty.
• Oversee inventory planning and stock accuracy to ensure timely replenishment and minimize shrinkage.
• Develop, implement, and maintain operational procedures, documentation, and reporting to support strategic business objectives.
• Coordinate merchandising standards, promotional activities, and in-store execution to maximize product visibility and sales impact.
• Monitor sales data and operational KPIs, applying basic financial controls to inform effective decision-making.
• Support digital marketing initiatives and online engagement efforts to broaden customer reach and drive sales growth.
• Ensure compliance with internal policies and relevant regulatory requirements to uphold operational integrity.
• Manage staff scheduling, onboarding, and performance evaluation to build a motivated, high-performing team.
• Liaise with suppliers, logistics partners, and service providers to maintain smooth and efficient supply chain operations.

Skills

Retail ops

Sales analysis

Customer exp

Inventory mgmt

Staff mgmt

Process improv

Job description

bloom beauty care pte. ltd. is seeking a hands-on leader to manage daily retail operations across our stores in Singapore.

You will drive sales growth, optimize store productivity, and ensure exceptional customer experiences through effective inventory control and staff management. Responsibilities include analyzing sales data, coordinating merchandising and promotions, maintaining procedures and reporting, and ensuring regulatory compliance.