CPAP Sleep Therapy Customer Experience Specialist

Easmed Pte Ltd; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

The Air Station, part of the Easmed Group, Singapore, is hiring a Retail Customer Service Executive on a 6-month contract to support sleep therapy services, CPAP trials, equipment purchases, and patient follow-up.

The role involves welcoming patients, coordinating check-ins and appointments, explaining CPAP processes, handling inquiries, and maintaining accurate records while upholding PDPA and SOPs to deliver compassionate service.

Qualifications

• Diploma in Healthcare Administration or related field
• 1–3 years relevant experience
• Excellent communication and patient engagement skills
• Proficiency in Microsoft Office and clinical CRM systems
• Strong organizational and multitasking ability
• Basic understanding of CPAP or respiratory devices (training provided)

Responsibilities

• Welcome patients and caregivers warmly, creating a supportive environment.
• Manage patient check-in, registration, and appointment coordination for sleep studies, CPAP trials, and follow-up sessions.
• Provide clear explanations of CPAP trial processes, equipment handling, and aftercare expectations.
• Handle patient inquiries, feedback, and concerns promptly, ensuring professional resolution or escalation when necessary.
• Support CPAP trial setups, device fittings, and data downloads for clinical teams.
• Ensure accuracy in documentation — patient information, consent forms, therapy notes, and service records.
• Manage billing, payment processing, and issuance of invoices or receipts per clinic protocols.
• Maintain inventory records for devices, accessories, and consumables.
• Uphold patient confidentiality and comply with PDPA and company policies.
• Adhere to healthcare service SOPs, infection control, and medical device handling guidelines.
• Assist in collecting patient feedback and quality improvement data.
• Participate in ongoing training for CPAP products, therapy updates, and patient communication standards.
• Coordinate follow-ups for therapy reviews, device maintenance, or patient support calls.
• Liaise effectively with clinical specialists, respiratory therapists, and operations teams.

Skills

Customer service

Communication

Patient engagement

MS Office

CRM systems

Organization

Multitasking

Attention to detail

Education

Diploma in Healthcare Administration

Tools

CRM systems

Clinic software

Job description

The Air Station, part of the Easmed Group, Singapore, is hiring a Retail Customer Service Executive on a 6-month contract to support sleep therapy services, CPAP trials, equipment purchases, and patient follow-up.

The role involves welcoming patients, coordinating check-ins and appointments, explaining CPAP processes, handling inquiries, and maintaining accurate records while upholding PDPA and SOPs to deliver compassionate service.