Midnight Retail Associate - Changi Airport

Lotte Duty Free Singapore; Singapore; On-site; SGD 28,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental

Annual Leave

Grooming & Meal Allowance

Midnight Shift Allowance

Variable Commission

Brand Incentive

Joining Bonus

Job summary

Lotte Duty Free Singapore is hiring a full-time sales associate to deliver exceptional customer service at Changi Airport. You will engage travelers, process transactions at the POS, and maintain product presentation in a fast-paced retail setting.

You should be ready to work midnight shifts, stand for long periods, and commit to a 5-day week including weekends and public holidays. Training and brand-specific incentives are provided to support performance.

Qualifications

• Minimum education qualification: NITEC or GCE 'O' Level and above.
• Strong customer service skills.
• Good written and oral command of English.
• Service-oriented with strong interpersonal skills.
• Able to commit 5 days a week including weekends & public holidays.
• Able to stand for extended periods and work midnight shifts in Changi Airport environment.

Responsibilities

• Proactively upsell to achieve and exceed sales targets.
• Stay informed on new products and promotions to make recommendations to customers and drive sales.
• Ensure all shelves are well-stocked per visual merchandising guidelines.
• Perform daily housekeeping to maintain cleanliness and safety of work environment.
• Process sales transactions accurately using POS system.
• Adhere to duty-free allowances, age restrictions, and relevant regulations.
• Be the company's front-line ambassador to uphold branding and image.
• Handle any ad-hoc duties as assigned.

Skills

Customer service

English proficiency

Interpersonal skills

Team player

Stand for long hours

Midnight shifts

Five-day work week

Education

NITEC or GCE O Level and above

Job description

• Proactive to utilize upselling techniques to achieve and exceed sales targets
• Demonstrate initiative by staying informed on new products and promotions to make recommendations to customers and drive sales
• Ensure all shelves are well-stocked while adhering to the visual merchandising guidelines
• Perform daily housekeeping duties to maintain cleanliness and safety of work environment
• Process sales transactions and handle cash, credit and all other forms of payments accurately and efficiently using POS (Point-Of-Sales) System
• Stay informed and adhere to duty-free allowances, age restrictions, and other relevant regulations
• Be the company's front-line ambassador to uphold company's branding and image
• Any other ad-hoc duties as assigned

Requirements

• Minimum education qualification: NITEC or GCE 'O' Level and above
• Strong customer service skills
• Good written and oral command of English
• Service-oriented with strong interpersonal skills
• A good team player, mature and self-driven
• The ability to stand for extended periods of time
• The ability to work midnight shifts duties in Changi Airport environment
• Able to commit 5 days a week including weekends & Public Holidays

Benefits

• Medical & Dental
• Annual Leave Quota
• Grooming & Meal Allowance (Up to $255)
• Midnight Shift Allowance (Up to $440)
• Variable Commission (Up to $400)
• Variable Brand Incentive (Up to $100)
• Joining Bonus ($600) for Local Full-time New Hires (Subject to T&C)