Retail Associate (A Premium Tea Brand))

NAVA 1872 PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

The 1872 Clipper Tea Co. is expanding and seeks a friendly Retail Associate in Singapore to be the face of our brand. You will help customers discover our heritage, explain our tea blends, and drive friendly, personalised service.

Key duties include greeting customers, sharing product knowledge, supporting store presentation, handling POS transactions, and collaborating with the team to maintain a welcoming environment that reflects our farm-to-cup philosophy.

Qualifications

• Excellent communication skills in English.
• Minimum 1 year in premium retail.
• Passion for tea and willingness to learn.
• Able to multitask in a busy store.

Responsibilities

• Greet customers and provide personalised shopping experiences.
• Share knowledge of tea blends and recommend products.
• Maintain store appearance and assist with inventory.
• Handle sales, returns, and payments accurately.
• Collaborate with team to ensure smooth daily operations.
• Uphold company standards and safety protocols.

Skills

Communication skills

Tea knowledge

Customer service

Team player

Job description

The 1872 Clipper Tea Co. is expanding, and we’re looking for a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

Customer Engagement

Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.

Product Expertise

Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.

Store Operations & Visual Merchandising

Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.

Point-of-Sales Transactions

Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.

Team Collaboration

Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.

Compliance

Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

• A highly driven, positive, and outgoing attitude with a passion for tea.

• Excellent communication skills in English.

• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.

• Ability to multitask and thrive in a busy store.

• Flexibility to work various shifts, including weekends and public holidays.