Retail Associate (A Premium Tea Brand)

NAVA 1872 PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

The 1872 Clipper Tea Co. is expanding and seeks a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career.

We’re looking for a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew. Responsibilities include engaging customers, sharing knowledge of tea blends, becoming a product expert, supporting store operations and merchandising, handling sales at the point of sale,

Qualifications

• Experience in premium retail environment preferred.
• Excellent communication in English.
• Ability to multitask in a busy store.

Responsibilities

• Engage customers with warmth and provide a personalized shopping experience.
• Become an expert on our teas and explain brewing to customers.
• Maintain store appearance and assist with inventory and merchandising.
• Handle sales, returns, and payments accurately at the point of sale.
• Collaborate with team for smooth daily operations and uphold standards.
• Uphold company policies and safety guidelines.

Skills

Customer engagement

Product knowledge

Communication

Job description

The 1872 Clipper Tea Co. is expanding, and we're looking for a Retail Associate to join our team. This isn't just a job-it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

Key Responsibilities

• Customer Engagement Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.
• Product Expertise Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.
• Store Operations & Visual Merchandising Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.
• Point-of-Sales Transactions Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.
• Team Collaboration Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.
• Compliance Uphold all company standards and policies, from sales procedures to safety protocols.

Minimum Requirements

• A highly driven, positive, and outgoing attitude with a passion for tea.
• Excellent communication skills in English.
• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.