Retail Operations Manager

DING FENG INFORMATION SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

Ding Feng Information Services Pte. Ltd. operates multiple retail stores nationwide in Singapore and seeks an experienced Operations Manager to drive daily performance and staff efficiency.

You will lead store-wide initiatives to meet sales targets, monitor budgets, and ensure financial discipline while delivering exceptional customer service and consistent brand standards across all locations. This role requires hands-on leadership, effective communication, and a focus on customer loyalty and

Qualifications

• Oversee operations across our retail stores.
• Achieve and drive sales targets and store performance.
• Maintain financial performance in line with budgets.

Responsibilities

• Plan, organize and allocate teams for store functions and events.
• Ensure regular briefings to enforce good communication within the team.
• Set and maintain service standards across our retail stores.
• Recruit, hire, train and supervise staff across stores, including scheduling.
• Foster positive customer relationships to increase loyalty and revenue.

Skills

Store operations management

Team leadership

Sales target achievement

Budget management

Staff recruitment and training

Education

Bachelor's degree in Business Administration

Tools

POS systems

MS Excel

Job description

Over-all in charge in overseeing the operations across all our retail stores.

Responsible for the overall performance and sales of the our stores and ensures that sales targets are met.

Responsible for the financial performance of the stores in accordance with budget guidelines.

Plan, organize and allocate the team for the setup and execution of functions and events.

Ensure regular briefing are planned and executed to enforce good communication within the team.

Set and maintain service standards across our retail stores

Recruit, hire , train and supervise staff across our stores including coordination work and staff schedules

Nurture friendly relationship with customers to increase loyalty at our stores