Restaurant Training Manager [5 Days | VivoCity]

GFM VIVO CITY PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

GFM VIVO CITY PTE. LTD. is seeking a training-focused leader to design and deliver onboarding and ongoing staff instruction across front-of-house and kitchen teams. You will develop manuals, SOPs, and service guides, while coaching employees through consistent on-the-job training and performance feedback.

You will partner with outlet managers to target training needs, measure effectiveness, and ensure adherence to food safety and safety standards in daily operations.

Qualifications

• Management experience in a restaurant or hospitality environment.
• Strong leadership and people-management abilities.
• Good knowledge of restaurant operations, customer service and food hygiene standards.
• Ability to analyse operational results and implement improvements.
• Strong decision-making and problem-solving skills.
• Customer-focused, responsible and able to perform under pressure.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Develop and implement structured onboarding and training programmes for front-of-house and kitchen employees.
• Conduct induction training for new hires and ensure smooth integration into daily operations.
• Create, review and maintain training manuals, SOPs, service guides and operational documentation.
• Coach and mentor employees through regular on-the-job training and performance observations.
• Conduct refresher training to reinforce service standards, product knowledge and food safety practices.
• Work closely with outlet managers to identify training needs and improve operational performance.
• Evaluate training effectiveness through assessments, observations and employee feedback.
• Ensure compliance with company SOPs, workplace safety and food hygiene standards.
• Support the rollout of new menus, promotions and operational initiatives through staff training.

Skills

Strong leadership

Communication

People management

Customer service knowledge

Job description

Key Responsibilities

• Develop and implement structured onboarding and training programmes for front-of-house and kitchen employees.


• Conduct induction training for new hires and ensure smooth integration into daily operations.


• Create, review and maintain training manuals, SOPs, service guides and operational documentation.


• Coach and mentor employees through regular on-the-job training and performance observations.


• Conduct refresher training to reinforce service standards, product knowledge and food safety practices.


• Work closely with outlet managers to identify training needs and improve operational performance.


• Evaluate training effectiveness through assessments, observations and employee feedback.


• Ensure compliance with company SOPs, workplace safety and food hygiene standards.


• Support the rollout of new menus, promotions and operational initiatives through staff training.

Requirements

• Relevant management experience in a restaurant or hospitality environment.


• Strong leadership, communication and people-management skills.


• Good knowledge of restaurant operations, customer service and food hygiene standards.


• Able to analyse operational results and implement improvements.


• Strong decision-making, planning and problem-solving abilities.


• Customer-focused, responsible and able to perform well under pressure.


• Willing to work shifts, weekends and public holidays as scheduled.

Working Hours

5-day work week

44 working hours per week