Restaurant Team Lead & Operations Coach

Iron Chef F&B; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

Iron Chef F&B in Singapore is seeking a capable supervisor to lead service crew, ensure timely orders, and uphold restaurant policies. You will train new and current staff to enhance skills and service quality.

You will monitor cleanliness and safety, address customer feedback professionally, collaborate with the kitchen, assist with inventory, and step in for the manager when needed. Strong teamwork is essential.

Qualifications

• Proven ability to lead a service crew and maintain service standards.
• Experience training staff and providing coaching and feedback.
• Strong customer service ethos with problem-solving skills.

Responsibilities

• Lead and supervise service crew to ensure excellent customer service and adherence to restaurant policies and procedures.
• Train and develop new and current staff members to enhance their skills and knowledge. Monitor their performance, provide feedback, and offer coaching as necessary.
• Maintain cleanliness, hygiene, and strict adherence to health and safety regulations within the restaurant.
• Address customer feedback and complaints professionally and promptly. Monitor and report customer satisfaction levels to upper management.
• Collaborate with the kitchen team to ensure orders timely preparation and delivery of customer orders.
• Assist the Assistant Restaurant Manager in managing inventory, including monitoring levels and placing orders as needed.
• Act as a deputy in the absence of the manager, effectively overseeing operations.
• Foster strong teamwork and maintain collaborative relationships with all colleagues to ensure smooth operations.
• Adhere to company’s standard operating procedures
• Perform any other ad-hoc duties and responsibilities as assigned.

Skills

Team leadership

Staff training

Customer service

Health & safety

Inventory management

Operations

Job description

Iron Chef F&B in Singapore is seeking a capable supervisor to lead service crew, ensure timely orders, and uphold restaurant policies. You will train new and current staff to enhance skills and service quality.

You will monitor cleanliness and safety, address customer feedback professionally, collaborate with the kitchen, assist with inventory, and step in for the manager when needed. Strong teamwork is essential.