Restaurant Supervisor — Lead Service & Operations

Paul Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Meal allowance

Laundry reimbursements

5 days work week

Job summary

PAUL Bakery in Singapore seeks an Outlet Supervisor to manage daily outlet operations, lead and train staff, and ensure cleanliness and inventory are maintained while following company policies to enhance customer satisfaction and efficiency.

You will engage guests professionally, upsell specialty products, manage stock, and uphold high hygiene standards. Training, shift handovers, and ongoing staff development are key parts of this role.

Qualifications

• Prior experience in Food & Beverage to effectively manage outlet operations and guest service.
• Ability to operate Food & Beverage Operational System (POS) to process guest transactions accurately.
• Capability to work flexible shifts including weekends, holidays, and overtime as required for operational coverage.

Responsibilities

• Engage professionally with guests, colleagues, and other departments to foster positive interactions and seamless service delivery
• Recommend and upsell specialty products to guests to increase sales and enhance guest experience
• Manage ordering, inventory, stationery, and stock control for daily outlet operations to ensure availability and reduce waste
• Inspect tables, glassware, and service stations for cleanliness, damage, and equipment functionality to maintain high hygiene standards
• Present bills and process guest payments accurately using the Food & Beverage Operational System (POS)
• Train outlet staff on service standards, product knowledge, and operational procedures to maintain consistent quality
• Ensure the service team complies with company policies and procedures to uphold operational standards
• Address and resolve customer complaints and feedback promptly to maintain guest satisfaction
• Complete handover, closing, and opening procedures for each shift to ensure smooth transitions
• Maintain outlet cleanliness throughout operating hours to provide a welcoming environment
• Maintain thorough knowledge of menu items and presentation standards for food and drinks to support staff and guests
• Perform additional duties as assigned by the reporting manager and Operations Director to support outlet operations

Job description

PAUL Bakery in Singapore seeks an Outlet Supervisor to manage daily outlet operations, lead and train staff, and ensure cleanliness and inventory are maintained while following company policies to enhance customer satisfaction and efficiency.

You will engage guests professionally, upsell specialty products, manage stock, and uphold high hygiene standards. Training, shift handovers, and ongoing staff development are key parts of this role.