5-Day Bakery Operations Leader - Guest Experience

Paul Singapore Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

5 days work

Attractive benefits

Job summary

PAUL Bakery in Singapore is seeking a capable Bakery Operations Leader to oversee daily bakery operations, guide a team, and ensure guest satisfaction. You will drive revenue through upselling menu items and promotions while maintaining high cleanliness standards in a fast-paced setting.

The role requires 3+ years of relevant experience, strong leadership and communication skills, and willingness to work rotating 5-day shifts including weekends and public holidays.

Qualifications

• Diploma in any field.
• At least 3 years of relevant experience including team management.
• Strong communication, interpersonal, leadership and organizational skills.
• Ability to perform effectively in a fast-paced environment.
• Willingness to work 5 days rotating shifts including weekends and public holidays.
• Business and financial acumen to support profitability targets is advantageous.

Responsibilities

• Lead daily bakery operations including opening and closing procedures to ensure smooth workflow and team coordination
• Induct, mentor, and train junior staff to enhance their skills and achieve high guest satisfaction
• Recommend and up-sell menu items and inform guests of promotions to drive revenue growth
• Develop and implement customer service action plans to improve service quality
• Optimize resource use and minimize wastage through effective operational planning
• Deliver prompt and excellent customer service to guests, addressing their needs proactively
• Foster a collaborative and high-performing team culture to boost staff morale and productivity
• Strategize manpower planning to meet operational demands within budget constraints
• Manage guest complaints with empathy and provide effective service recovery solutions
• Oversee the smooth launch and integration of new food and beverage products
• Maintain restaurant cleanliness and hygiene standards consistently
• Plan manpower deployment efficiently to support operational requirements

Skills

Diploma

Team management

Communication

Leadership

Organization

Shift work

Business awareness

Education

Diploma in any field

Job description

PAUL Bakery in Singapore is seeking a capable Bakery Operations Leader to oversee daily bakery operations, guide a team, and ensure guest satisfaction. You will drive revenue through upselling menu items and promotions while maintaining high cleanliness standards in a fast-paced setting.

The role requires 3+ years of relevant experience, strong leadership and communication skills, and willingness to work rotating 5-day shifts including weekends and public holidays.