Restaurant Supervisor

COMO Lifestyle Pte Ltd; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

COMO Lifestyle Pte Ltd in Singapore is seeking a dedicated Service Associate to warmly greet guests, manage reservations, and ensure smooth service flow throughout shifts.

You will train new team members, handle order entry with accuracy, and collaborate with chefs to accommodate dietary requirements while upselling menu items. This role requires flexibility to work weekends and holidays in a fast-paced setting.

Qualifications

• Must read, speak and understand English.
• Strong communication skills with customers and colleagues.
• Excellent organizational skills and attention to detail.
• Positive, results-oriented, team-player mentality.
• Able to work in a fast-paced environment with pressure.
• Flexible schedule including weekends, nights and holidays.
• Familiarity with restaurant management software such as POS, reservations management, inventory management, Microsoft Office and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.

Responsibilities

• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Completes an end-of-shift report detailing a service summary, notable customer highlights or issues, wares shortages, and more.
• Participates in training of all incoming Service Associates.
• Reviews all reservations prior to the shift to oversee and lead PX bookings.
• Performs regular ware and supply inventories, and facility walkthroughs of the dining room as directed by the GM and Restaurant.
• Greets customers in their sections, offers water and beverage service, and introduces menu format.
• Ascerta ins allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience.
• Proactively communicates with management regarding service for VIP customers.
• In-depth knowledge of menu items to upsell and enhance business and guest experience.
• Accurately takes and enters orders and communicates flow with management and chefs.
• Uses point of sale systems and restaurant tech to account for all sales.
• Handles customer complaints with a positive attitude and notifies management when issues arise.
• Responsible for training new employees as assigned.
• Assists other stations as requested by management.

Skills

Customer service

Communication

Team player

Attention to detail

Flexibility

High-paced environment

Multitasking

English literacy

Training others

POS knowledge

Reservations management

Inventory management

Microsoft Office

Google Workspace

Tools

Point of Sale (POS)

Reservations management

Inventory management software

Microsoft Office

Google Workspace

Job description

Job Responsibilities

• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Completes an end-of-shift report that details a service summary, notable customer highlights or issues, wares shortages, and more.
• Participates in training of all incoming Service Associates.
• Reviews all reservations prior to the shift to oversee and lead PX bookings.
• Performs regular ware and supply inventories, and facility walkthroughs of the dining room at the direction of the General Manager and Restaurant.
• Greets all customers in their sections, offers water & beverage service, and introduces menu format.
• Ascertains allergies and dietary restrictions, and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
• Proactively communicates with the management team regarding appropriate service for VIP customers.
• Full knowledge of food and beverage menu items to make effective sales that enhances both the business and customer experience.
• Accurately takes and enters orders and communicates flow with management and chefs.
• Effectively uses point of sale systems and other restaurant technology to account for all sales.
• Handles customer complaints or issues with a positive attitude, notifying management every time a customer is upset, or unhappy.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

Prerequisite

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Communicates information effectively and efficiently.
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.