Restaurant Manager

XIANG XIANG 1 PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

XIANG XIANG 1 PTE. LTD. is seeking a results-driven restaurant supervisor/manager to oversee daily operations in a fast-paced environment. You will coordinate front-of-house and back-of-house activities, ensure top-quality service, and drive guest satisfaction.

The role requires 3+ years in F&B, strong leadership and cost-control abilities, and the capacity to train staff, manage schedules, and maintain brand standards. On-site position with growth opportunities.

Qualifications

• Minimum 3 years of working experience in F&B industry.
• Strong supervisory, planning and organizational abilities.
• Able to control costs and use resources efficiently.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction and productivity.
• Review product quality and monitor vendor quality.
• Organize and supervise shifts.
• Manage restaurant P&L to optimize profit and control costs.
• Oversee storage supplies to ensure smooth operations.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and utensils.
• Maintain restaurant image and suggest improvements.
• Create reports on revenues and expenses.
• Promote the brand locally through events and social media.
• Recommend ways to reach a broader audience and implement policies.
• Train staff on customer service practices and SOP compliance.
• Monitor inventory to minimize waste and maintain hygiene standards.
• Ensure licensing requirements and attend to repairs promptly.
• Perform any ad hoc duties assigned by the Company.

Skills

Supervisory skills

Leadership

Communication

Cost awareness

Job description

Job Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Lead and train team members to achieve guest satisfaction, operation efficiency and productivity.
• Regularly review product quality and research new vendors
• Organize and supervise shifts.
• manage restaurant P&L to optimize man profit, monitor and control operational costs, cost of goods, labour and other controllable expenses.
• Manage and oversee all storage supplies for the restaurant to ensure smooth operation.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Manage restaurant's good image and suggest ways to improve it.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.
• Monitor inventory to ensure that resources are used effectively and minimizing wastage.
• Maintain a high standard of personal hygiene and appearance at all time.
• Ensure compliance to Company Standard Operating Procedure (SOP) as well as the cleanliness and sanitation at work areas. Make sure that the restaurant attains every form of licensing requirement, like liquor licenses, and quickly attend to repairs that have to be made within the restaurant.
• Any other ad hoc duties as assigned by the Company.

Job Requirement

• Minimum 3 years of working experience in F&B industry.
• Possess good supervisory skills such as accountability, organizing and planning skills.
• Able to control costs & use given resources efficiently and productively.
• Able to train, manage, motivate and inspire your team.
• Good leadership,communication skills and influence.
• Able to work under pressure in a fast paced, dynamic and challenging work environment.
• Able to work split shift, weekends and public holidays.
• Customer oriented, service focus, responsible and positive working attitude.