Restaurant Supervisor

PAUL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Medical coverage

Meal allowance

Laundry reimbursements

Job summary

PAUL SINGAPORE PTE. LTD. is seeking an outlet supervisor to deliver exceptional guest service by managing daily outlet operations and leading a trained team in Singapore.

The role focuses on maintaining cleanliness, managing inventory, and ensuring compliance with company policies to boost customer satisfaction and operational efficiency. Responsibilities include engaging with guests, upselling products, overseeing ordering and stock, and ensuring high hygiene standards.

Qualifications

• Prior experience in Food & Beverage to effectively manage outlet operations and guest service.
• Ability to operate POS to process guest transactions accurately.
• Capable of working flexible shifts including weekends, holidays, and overtime.

Responsibilities

• Engage professionally with guests, colleagues, and other departments to foster positive interactions and seamless service delivery.
• Upsell specialty products to guests to increase sales and enhance guest experience.
• Manage ordering, inventory, stationery, and stock control for daily outlet operations to ensure availability and reduce waste.
• Inspect tables, glassware, and service stations for cleanliness, damage, and equipment functionality to maintain high hygiene standards.
• Present bills and process guest payments accurately using the POS system.
• Train outlet staff on service standards, product knowledge, and operational procedures to maintain consistent quality.
• Ensure the service team complies with company policies and procedures to uphold operational standards.
• Address and resolve customer complaints and feedback promptly to maintain guest satisfaction.
• Complete handover, closing, and opening procedures for each shift to ensure smooth transitions.
• Maintain outlet cleanliness throughout operating hours to provide a welcoming environment.
• Maintain thorough knowledge of menu items and presentation standards for food and drinks to support staff and guests.

Skills

Guest service experience

POS system operation

Staff training & leadership

Flexible shifts

Job description

Company Overview

PAUL Bakery is a global leader in retail baking with over 130 years of history, operating more than 5 continents and over 56 countries, with 850+ bakeries in cities such as London, Washington, Dubai, Cairo, Tokyo and more! We offer career growth opportunities in Singapore and ASEAN with competitive pay and benefits including medical, meal allowance, and laundry reimbursements.

Job Summary

Deliver exceptional guest service by managing daily outlet operations, leading and training staff, maintaining cleanliness and inventory, and ensuring compliance with company policies to enhance customer satisfaction and operational efficiency.

Responsibilities

• Engage professionally with guests, colleagues, and other departments to foster positive interactions and seamless service delivery
• Recommend and upsell specialty products to guests to increase sales and enhance guest experience
• Manage ordering, inventory, stationery, and stock control for daily outlet operations to ensure availability and reduce waste
• Inspect tables, glassware, and service stations for cleanliness, damage, and equipment functionality to maintain high hygiene standards
• Present bills and process guest payments accurately using the Food & Beverage Operational System (POS)
• Train outlet staff on service standards, product knowledge, and operational procedures to maintain consistent quality
• Ensure the service team complies with company policies and procedures to uphold operational standards
• Address and resolve customer complaints and feedback promptly to maintain guest satisfaction
• Complete handover, closing, and opening procedures for each shift to ensure smooth transitions
• Maintain outlet cleanliness throughout operating hours to provide a welcoming environment
• Maintain thorough knowledge of menu items and presentation standards for food and drinks to support staff and guests
• Perform additional duties as assigned by the reporting manager and Operations Director to support outlet operations

Required competencies and certifications

• Prior experience in Food & Beverage to effectively manage outlet operations and guest service
• Ability to operate Food & Beverage Operational System (POS) to process guest transactions accurately
• Capability to work flexible shifts including weekends, holidays, and overtime as required for operational coverage

Preferred competencies and qualifications

• Interest in service to deliver attentive and guest-focused experiences
• Proactive approach to anticipate and address operational needs and guest requests
• Strong time and task management skills to prioritize duties and meet operational demands
• Attention to detail and leadership ability to guide and motivate the service team

Other Information

• 5 days work week
• Attractive benefits including medical coverage, meal allowance, and laundry reimbursements