Restaurant Stall Manager: Operations & Service Lead

Pangolin Investments Pte Ltd; Singapore; On-site; SGD 47,000 - 67,000; Full time

Job description

Job description (Restaurant manager)

Responsibilities

1. Operational Management

• Opening and closing the stall, ensuring everything is set up properly for operations.
• Monitoring stock levels and managing inventory, ensuring sufficient supplies.
• Supervising food preparation and presentation (for food stalls) to maintain quality and consistency.
• Managing the cleanliness and organization of the stall, ensuring hygiene standards are met.

2. Staff Supervision

• Hiring, training, and supervising staff to maintain operational standards.
• Assigning tasks and scheduling shifts to ensure adequate coverage.
• Monitoring staff performance and providing feedback or corrective actions when needed.

3. Customer Service

• Addressing customer inquiries, complaints, and feedback to maintain satisfaction.
• Ensuring customers have a pleasant experience at the stall.
• Managing wait times and resolving issues related to service.

4. Financial Management

• Handling daily cash flow, sales records, and preparing end-of-day reports.
• Monitoring sales targets and strategizing to increase revenue.
• Ensuring accurate handling of money, including cash and digital payments.

5. Compliance and Safety

• Ensuring compliance with local health, safety, and licensing regulations.
• Conducting routine checks to prevent safety hazards or hygiene issues.
• Maintaining records of inspections and certifications, where applicable.

6. Marketing and Promotion

• Implementing marketing strategies to attract customers (e.g., discounts, promotions, or events).
• Maintaining the stall's visual appeal and signage for branding purposes.
• Engaging with customers to promote new products or services.

7. Problem-Solving

• Addressing operational challenges, such as equipment breakdowns or staff shortages.
• Handling emergency situations efficiently and calmly.
• Identifying and implementing process improvements for smoother operations.