Restaurant Ops Lead: Service, Training & Quality

JIA CHIA MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

JIA CHIA MANAGEMENT PTE. LTD. in Singapore invites applications for a role to oversee daily restaurant operations and ensure smooth service in a Korean dining environment.

You will manage staff, prepare rosters, maintain high standards of service, handle customer complaints professionally, monitor food quality and hygiene, and coordinate with kitchen and suppliers to deliver consistent, excellent experiences for guests.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Manage and train restaurant staff.
• Prepare staff duty rosters and work schedules.
• Maintain high standards of customer service and satisfaction.
• Handle customer complaints and resolve issues professionally.
• Monitor food quality, cleanliness and hygiene standards.
• Ensure compliance with food safety and restaurant regulations.
• Manage stock inventory and coordinate with suppliers.
• Assist with cashier duties and daily sales reports.
• Report operational issues to the restaurant manager.
• Coordinate with kitchen staff to ensure efficient food service.

Job description

JIA CHIA MANAGEMENT PTE. LTD. in Singapore invites applications for a role to oversee daily restaurant operations and ensure smooth service in a Korean dining environment.

You will manage staff, prepare rosters, maintain high standards of service, handle customer complaints professionally, monitor food quality and hygiene, and coordinate with kitchen and suppliers to deliver consistent, excellent experiences for guests.