Restaurant Operations & Service Leader

Domestic Maid Specialist; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Domestic Maid Specialist in Singapore is seeking an experienced Restaurant Manager to oversee daily front-of-house and back-of-house operations, ensuring superior service and high customer satisfaction. You will respond to complaints, review quality, organize shifts, train staff, and manage costs while maintaining the restaurant's image.

Candidates should have at least 3 years of experience in management, strong leadership and financial acumen, and the ability to develop vendors, reports, and

Qualifications

• Proven work experience as a Restaurant Manager or similar role.
• Proven customer service experience as a manager.
• Extensive F&B knowledge with ability to recall ingredients and dishes.

Responsibilities

• Coordinate daily Front of House and Back of House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.
• At least 3 years of experience.

Skills

Leadership

Customer Service

F&B Knowledge

Financial Management

Operations Management

Staff Training

Job description

Domestic Maid Specialist in Singapore is seeking an experienced Restaurant Manager to oversee daily front-of-house and back-of-house operations, ensuring superior service and high customer satisfaction. You will respond to complaints, review quality, organize shifts, train staff, and manage costs while maintaining the restaurant's image.

Candidates should have at least 3 years of experience in management, strong leadership and financial acumen, and the ability to develop vendors, reports, and