Restaurant Operations Manager – Service Excellence

A CASA DI MARCO PTE. LTD.; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Descripción de la vacante

A CASA DI MARCO PTE. LTD. in Singapore is seeking a proactive Restaurant Manager to oversee day-to-day restaurant operations, ensure service excellence, and drive operational efficiency and customer satisfaction.

You will lead the front-of-house team and coordinate with kitchen staff to maintain high standards. Responsibilities include staffing, scheduling, monitoring service quality, handling customer feedback, enforcing food safety and safety regulations, managing costs and sales, supporting

Responsabilidades

• Oversee the daily operations of the restaurant, including service, staffing and overall floor management.
• Manage, supervise and motivate the restaurant team to ensure high standards of performance and customer service.
• Plan staff schedules and ensure adequate staffing levels based on business needs.
• Monitor service quality and ensure compliance with company standards, policies and procedures.
• Handle customer feedback and complaints in a professional and timely manner.
• Coordinate with the kitchen and service teams to ensure smooth and efficient operations.
• Ensure compliance with food safety, hygiene, workplace safety and other applicable regulations.
• Monitor daily sales, costs and operational performance and support management in achieving business targets.
• Support promotional activities and initiatives aimed at increasing customer satisfaction and restaurant revenue.
• Ensure the restaurant is properly maintained and that the overall environment meets company standards.
• Perform any other duties reasonably required to support the successful operation of the restaurant.

Descripción del empleo

A CASA DI MARCO PTE. LTD. in Singapore is seeking a proactive Restaurant Manager to oversee day-to-day restaurant operations, ensure service excellence, and drive operational efficiency and customer satisfaction.

You will lead the front-of-house team and coordinate with kitchen staff to maintain high standards. Responsibilities include staffing, scheduling, monitoring service quality, handling customer feedback, enforcing food safety and safety regulations, managing costs and sales, supporting