Restaurant Operations Leader (Hands-On & People-Focused)

TEXAS CHICKEN (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

TEXAS CHICKEN (SINGAPORE) PTE. LTD. is seeking an Operations Manager to drive daily restaurant performance and guest experience. You will work closely with the Restaurant Manager to ensure quality food, service and ambience, while maintaining SOPs, cost control and safety standards.

You will lead a team, recruit and train staff, manage scheduling and performance, and continuously improve service quality to deliver a memorable dining experience for guests at our Singapore outlet.

Qualifications

• Minimum 2 years of relevant experience in managing F&B restaurants.
• Willing to be involved in hands on operations.
• Excellent communication and interpersonal skills.
• Possess strong leadership qualities.
• Able to work shift hours.
• Full Time: 6 Days/Week, 10 Hours/Day (Including 1 Hour break)

Responsibilities

• Assist the Restaurant Manager in daily operations to deliver quality food, service and ambience to our guests.
• Ensure that standard operating procedures are maintained consistently, including service recovery, restaurant task cycle and cost control.
• Take ownership of outlet sales, food quality and guest experience.
• Uphold safety, hygiene and cleanliness as required by NEA/SFA regulations and company requirements.
• Responsible for manpower scheduling, administrative matters, performance management and inventory control where necessary.
• In-charge of recruitment, selection and training of new hires.
• Monitor and manage the staff performance including punctuality, customer service and food quality.
• In-charge of overall supervision of the outlet.
• Facilitate innovation and lead staff to implement change.
• Manage an efficient team of service staff by coach, training, and supervising staff to operate stations and deliver a great customer experience.
• Ensure and maintain service quality and professional etiquette.
• Customer feedback management.
• Examine food and beverage preparation.
• Ensure quality control for food and service.

Skills

Communication skills

Leadership qualities

Hands-on operations

Job description

TEXAS CHICKEN (SINGAPORE) PTE. LTD. is seeking an Operations Manager to drive daily restaurant performance and guest experience. You will work closely with the Restaurant Manager to ensure quality food, service and ambience, while maintaining SOPs, cost control and safety standards.

You will lead a team, recruit and train staff, manage scheduling and performance, and continuously improve service quality to deliver a memorable dining experience for guests at our Singapore outlet.