Restaurant Operations Lead - Team & Service Excellence

sarai restaurant pte. ltd.; Singapore; On-site; SGD 45,000 - 78,000; Full time

Job summary

sarai restaurant pte. ltd. is seeking a capable Operations Manager to assist in planning and directing staff and resources for efficient service of food and beverages. You will work with managers and chefs to ensure smooth restaurant operation and high-quality service.

You will lead shifts, hire and train staff, plan menus with chefs, monitor costs, and aim to meet financial targets while maintaining the company’s service standards. English and another language are preferred.

Qualifications

• Min GCE 'N' level or equivalent with at least 2 years of relevant experience.
• Strong communication, interpersonal, and management skills.
• Able to communicate in English and 1 other language.

Responsibilities

• Assisting the Restaurant Manager to ensure the smooth operation of the restaurant.
• Assisting the Operations Manager to work with chefs and other personnel to plan menus that are flavourful and popular with customers.
• Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high-quality preparation and service.
• To hit all financial targets
• To lead the team on each shift and ensure the company service standards are upheld.
• Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
• Direct hiring, training, and scheduling of food service personnel.
• Investigate and resolve complaints concerning food quality and service.
• Prepare checks that itemize and total meal costs using the Point of Sales system.
• Assist in operations to ensure the smooth operation of the restaurant.
• Perform other duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Management skills

English language ability

Education

GCE 'N' level or equivalent

Job description

sarai restaurant pte. ltd. is seeking a capable Operations Manager to assist in planning and directing staff and resources for efficient service of food and beverages. You will work with managers and chefs to ensure smooth restaurant operation and high-quality service.

You will lead shifts, hire and train staff, plan menus with chefs, monitor costs, and aim to meet financial targets while maintaining the company’s service standards. English and another language are preferred.