Restaurant Operations Captain - Guest Experience Leader

BEE HOON CAFE PTE. LTD.; Singapore; On-site; SGD 27,000 - 47,000; Full time

Job summary

BEE HOON CAFE PTE. LTD. is seeking a Restaurant Supervisor in Singapore to assist the Restaurant Manager in enhancing atmosphere and operations.

You will supervise staff, maintain safety and quality standards, manage schedules and payroll, handle customer concerns, and control supply orders within budget. Key duties include ensuring policy adherence, training, safety, and product quality, resolving complaints, organizing schedules, tracking hours for payroll, recording payroll data, and ordering

Responsibilities

• Ensure incoming staff adhere to company policies to maintain operational standards
• Train staff to consistently follow restaurant procedures for efficient service delivery
• Maintain safety protocols and uphold food quality standards to ensure customer satisfaction and regulatory compliance
• Resolve customer complaints promptly to enhance guest experience and loyalty
• Organize employee work schedules to optimize staffing and service coverage
• Track employee working hours accurately to support payroll processing
• Record payroll data systematically to ensure timely and accurate compensation
• Order food, linens, gloves, and other supplies within budget limits to support smooth restaurant operations

Job description

BEE HOON CAFE PTE. LTD. is seeking a Restaurant Supervisor in Singapore to assist the Restaurant Manager in enhancing atmosphere and operations.

You will supervise staff, maintain safety and quality standards, manage schedules and payroll, handle customer concerns, and control supply orders within budget. Key duties include ensuring policy adherence, training, safety, and product quality, resolving complaints, organizing schedules, tracking hours for payroll, recording payroll data, and ordering