Restaurant Manager

JINNA ROYALE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

JINNA ROYALE PTE. LTD. in Singapore seeks a Restaurant Manager to coordinate daily FOH and BOH operations, delivering superior service and boosting customer satisfaction.

You will respond to complaints, review product quality, and organize shifts while leading a team to optimize performance and guest experiences.

Qualifications

• Seasoned restaurant manager with leadership experience.
• Proven customer service management experience.
• Extensive knowledge of food and beverage operations.

Responsibilities

• Coordinate daily FOH and BOH restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently to customer complaints and feedback.
• Review product quality and research new vendors.
• Organize and supervise staff shifts.
• Appraise staff performance and provide feedback.
• Estimate future needs for goods and cleaning products.
• Ensure sanitation and safety regulations compliance.
• Promote the restaurant's image and community presence.
• Control costs and identify waste reduction measures.
• Create reports on revenues and expenses weekly, monthly, yearly.
• Suggest ways to reach a broader audience through discounts or ads.
• Train new and current employees on customer service practices.
• Implement policies to maintain future operations.

Skills

Restaurant management experience

Customer service management

F&B knowledge

Tools

OpenTable

PeachWorks

Job description

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant's good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills