Restaurant Manager

MATSUYA FOODS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 54,000 - 67,000; Full time

Job summary

MATSUYA FOODS SINGAPORE PTE. LTD. is launching its first Singapore outlet and seeks an experienced restaurant leader to manage daily operations, lead new-store openings, and drive customer satisfaction.

You will recruit and develop staff, optimize schedules, and uphold food safety and quality standards in a fast-paced environment. This role offers growth opportunities within a globally backed brand, with responsibilities spanning operations, cost control, and strategic initiatives for expansion

Qualifications

• Experience in the F&B industry, preferably in restaurant operations.
• Previous leadership role such as Outlet Supervisor/Manager is preferred.
• Experience in staff management, training, and scheduling.
• Strong leadership, organisational, and problem-solving skills.

Responsibilities

• Manage daily operations of assigned restaurant outlets to ensure smooth, profitable operations.
• Lead setup and launch of new outlets with pre-opening preparations and operational workflows.
• Develop and maintain standard operating procedures for consistency across operations.
• Monitor KPIs and implement improvement initiatives to drive performance.
• Prepare and submit operational reports to management.
• Recruit, train, develop, and supervise restaurant staff.
• Plan and manage staff schedules to optimise manpower and labour costs.
• Deliver exceptional customer service and promptly handle enquiries or complaints.
• Manage inventory levels of food, beverages, and supplies; oversee stock ordering and wastage reduction.
• Ensure compliance with food safety regulations and company policies.

Skills

Leadership

Staff Management

Customer Service

Operations

Job description

Job Summary

By joining Matsuya you will be part of a founding team building something from the ground up. As our first outlet in Singapore, every team member plays a meaningful role in shaping the customer experience, the team culture, and the operational standards that will define the Matsuya brand in this market for years to come.

Whether you are starting your career in F&B or are an experienced professional looking for your next challenge, Matsuya Singapore offers a unique opportunity to grow with a brand that has the backing of a globally established parent company, the energy of a startup, and the ambition to expand across Southeast Asia.

Key Responsibilities

Store Operations

• Manage the daily operations of assigned restaurant outlet(s) to ensure smooth, efficient, and profitable operations.

• Lead the setup and operational launch of new restaurant outlets, including pre-opening preparations andestablishingoperational workflows.

• Develop andmaintainstandard operating procedures to ensure consistency across operations.

• Monitor outlet performance, sales, profitability, and key performance indicators (KPIs), and implement improvement initiatives where necessary.

• Prepare andsubmitoperational reports to management.

Team Management

• Recruit, train, develop, and supervise restaurant staff.

• Plan and manage staff schedules to ensure adequatemanpowerwhile optimising labour costs.

• Foster a positive work environment and promote teamwork, accountability, and service excellence.

• Conduct on-the-job coaching and performance management to support employee development.

Customer Experience

• Deliver exceptional customer service bymaintaininghigh service standards.

• Handle customer enquiries, feedback, and complaints promptly and professionally.

• Analyse customer feedback and implement initiatives to continuously improve customer satisfaction.

Inventory & Cost Control

• Manage inventory levels of food, beverages, and operational supplies.

• Oversee stock ordering, receiving, and inventory control to minimise wastage andmaintainsufficient stock levels.

• Monitor operational costs and support initiatives to improve cost efficiency and profitability.

Food Safety & Quality Assurance

• Ensure compliance with food safety regulations, hygiene standards, and company policies.

• Oversee proper food storage, handling, and preparation procedures.

• Maintain cleanliness, workplace safety, and a safe dining environment for customers and employees.

• Conduct regular operational and hygiene inspections to ensure quality standards are consistently met.

Business Development & Expansion

• Support multi-outlet operations andassistwith the opening of new restaurant locations as the business expands.

• Collaborate with management to improve operational processes and implement best practices.

• Support company initiatives, promotions, and operational projects asrequired.

Requirements

• Experience in the F&B industry, preferably in restaurant operations.

• Previousexperience as an Outlet Supervisor, Outlet Manager, Restaurant Manager, or in a similar leadership roleispreferred.

• Experience in staff management, training, and scheduling.

• Strong leadership, organisational, and problem-solving skills.

• Excellent customer service and communication skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Willingness to work rotating shifts, including weekends and public holidays.

• Food Safety Course (FSC) Level 3 certification is an advantage. Candidates without certification may be askedto obtain it after joining.

• Ability to communicate in Japanese is an advantage to communicate with Japanese HQ.

• Experience supporting new store openingsisan advantage.